Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
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Richard Stiger

Richard Stiger

Augusta,GA

Summary

Hello! I'm a responsive team leader with a strong retail background combined with a motivational and encouraging style. A talented trainer, problem solver, and planner takes on routine and complex job functions to promote business success. In addition, I'm well-organized and proactive, with good communication skills and a positive attitude.

Overview

4
4
years of professional experience

Work History

FT Keyholder

Palmetto Moon
Augusta, Georgia
05.2023 - Current
  • Provide coaching and guidance to team members when necessary to improve performance.
  • Respond quickly and effectively to emergency situations as they arise.
  • Manage daily cash intake by counting out registers and documenting variances.
  • Coached employees on interactions with customers to drive exceptional service.
  • Taught staff upselling techniques (e.g., adding on gift cards, car air fresheners, stuffed animals, etc.) to meet revenue targets.

PT Keyholder

Palmetto Moon
Augusta, Georgia
08.2022 - 05.2023
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Developed and maintained positive working relationships with staff and customers.
  • Reviewed security footage regularly for suspicious activities or theft attempts.

Sales Associate

Palmetto Moon
Augusta, Georgia
08.2021 - 08.2022
  • Drove sales through customer relationship building and suggestive selling techniques
  • Liaised with upper management to communicate customer feedback and recommendations
  • Utilized knowledge of company products and services to recommend solutions to customers
  • Represented brand during special events, customer interactions and sales.

Seasonal Sales Associate

Palmetto Moon
Augusta, Georgia
11.2020 - 01.2021
  • Greeted and engaged with customers entering the store
  • Handled the cash register efficiently and accurately
  • Folded, organized, and replenished merchandise around the store
  • Performed multiple closing procedures including sweeping, moping, and discarding of trash.

IT Technician Apprentice

CNTRPLANE
Augusta, Georgia
03.2020 - 11.2020
  • Developed customer service skills to effectively communicate with clients over the phone and through email.
  • Resolved internet connection problems for users both inside and outside of the office network.
  • Helped maintain documentation related to IT procedures and processes.
  • Assisted customers with technical support inquiries, troubleshooting hardware and software issues.
  • Provided assistance in setting up new computers, printers, and other IT-related equipment.

Education

Associate of Science - Business Administration And Management

East Georgia State College
Swainsboro, GA
05.2024

High School Diploma -

Evans High School
05.2022

Skills

  • Cash handling (3 years)
  • Organizational Skills
  • Customer service (3 years)
  • POS System Operations (3 years)
  • Teamwork and Collaboration
  • Suggestive Selling
  • Team Leadership Experience
  • Multi-Tasking Strength
  • Results-Oriented Mindset
  • Loss Prevention
  • Staff Training

Affiliations

  • I assist in running social media pages that garner millions of views.

Accomplishments

  • Employee of the Month on multiple occasions.
  • Presented an award for +10% in sales compared to LY.
  • Promoted within a company twice.

Languages

English
Native/ Bilingual

References

References available upon request.

Timeline

FT Keyholder

Palmetto Moon
05.2023 - Current

PT Keyholder

Palmetto Moon
08.2022 - 05.2023

Sales Associate

Palmetto Moon
08.2021 - 08.2022

Seasonal Sales Associate

Palmetto Moon
11.2020 - 01.2021

IT Technician Apprentice

CNTRPLANE
03.2020 - 11.2020

Associate of Science - Business Administration And Management

East Georgia State College

High School Diploma -

Evans High School

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Richard Stiger