ANNMARIE SANTOS
Concord
Summary
Knowledgeable retail professional driven to foster top performance and committed to service excellence. A dynamic worker with exceptional POS system proficiency and leadership traits. Ready to learn new skills from dynamic team and bring value through retail experience.
Overview
6
6
years of professional experience
Work History
FT Keyholder
Saks OFF 5TH
06.2025 - Current
- Oversaw store operations by counting cash drawers, streamlining opening and closing procedures, and supervising staff.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Built rapport with customers by making client books for returning guests.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Cashwrap Specialist
Forever 21
11.2023 - 04.2025
- Utilized knowledge of store layout to direct customers towards desired items quickly and efficiently.
- Processed payments, returns, and exchanges.
- Arranged and restocked displays and merchandise racks to maintain store appearance.
- Performed daily opening and closing procedures for the cash wrap area.
Team Lead Ride Operator
Michigan's Adventure
07.2022 - 10.2023
- Performed daily inspections of ride equipment before opening the ride to ensure guest safety.
- Followed detailed written instructions for operating amusement park rides accurately and safely.
- Worked closely with other Ride Operators as part of a team environment.
Production Worker
American Musical and Dramatic Academy
11.2022 - 06.2023
- Worked on graduation performances by ushering people, running errands, and understudying House Spots and Assistant Stage Manager positions.
Assistant Gymnastics Coach
Gonyon's Gymnastics
09.2021 - 10.2022
- Taught students gymnastics tricks and skills, correcting them on form and technique.
- Planned and directed physical conditioning programs for gymnasts to achieve maximum performance.
- Motivated athletes through positive reinforcement when needed throughout practices or competitions.
Restaurant Hostess
iHop
07.2020 - 02.2022
- Provided exceptional customer service to ensure that guests left satisfied.
- Conversed with members and guests in outgoing and friendly manner.
- Greeted patrons and coordinated table assignments to meet party preferences and requests.
Server
iHop
07.2020 - 02.2022
- Responded promptly to guest complaints or concerns to maintain positive relationships between restaurant management and patrons.
- Exercised focus and concentration to keep track of tables and remember orders.
- Delivered customer checks and securely processed credit card or cash payments.
Education
Certification -
American Musical and Dramatic Academy
New YorkAssociate in Science and Arts (A.S.A.) -
Muskegon Community College
Muskegon05.2023
Skills
- Decision Making
- Time Management
- Problem Solving
- POS System Proficiency
- Reliability
- Organizational Skills
- Adaptability
- Professionalism
- Leadership
- Communication Skills
- Microsoft Office Suite
- Opening and closing coordination
Timeline
FT Keyholder
Saks OFF 5TH
06.2025 - Current
Cashwrap Specialist
Forever 21
11.2023 - 04.2025
Production Worker
American Musical and Dramatic Academy
11.2022 - 06.2023
Team Lead Ride Operator
Michigan's Adventure
07.2022 - 10.2023
Assistant Gymnastics Coach
Gonyon's Gymnastics
09.2021 - 10.2022
Restaurant Hostess
iHop
07.2020 - 02.2022
Server
iHop
07.2020 - 02.2022
Certification -
American Musical and Dramatic Academy
Associate in Science and Arts (A.S.A.) -
Muskegon Community College