Faith M. Jones
San Antonio
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
FT Keyholder
UNTUCKit
San Antonio
12.2024 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- Received vendor shipments and ensured all products were properly stocked in their designated locations.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue-generation opportunities.
Online Data Entry Clerk
Beyond pro
San Antonio
11.2024 - 02.2025
- Performed data entry and record-keeping tasks accurately and efficiently.
- Updated existing records with new information as necessary
- Answered incoming phone calls and directed callers to appropriate departments and personnel
- Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.
Assistant Manager
Shoe Palace
San Antonio
04.2023 - 11.2024
- Instrumental in achieving and exceeding sales targets, contributing to the overall success and profitability of the store
- Recognized for outstanding leadership and team performance, receiving accolades from senior management and colleagues
- Implemented initiatives to improve operational efficiency, streamline processes, and enhance the customer shopping experience, resulting in positive feedback from customers and increased satisfaction levels
Crew Member
Whataburger
San Antonio
03.2023 - 10.2023
- Delivered outstanding customer service by warmly greeting guests, taking accurate orders, and ensuring orders were prepared promptly and accurately to meet Whataburger's high-quality standards
- Executed precise food preparation techniques to craft Whataburger's signature menu items, including burgers, sandwiches, and sides, adhering to standardized recipes and portioning guidelines
- Worked collaboratively with fellow team members to coordinate workflow efficiently during peak hours, contributing to a positive and supportive team environment
Courtesy Clerk
Kroger
Houston
08.2020 - 01.2021
- Bagged customer's items using proper techniques shown to me in training to protect precious items and separate different groups of the items
- Helped customers take groceries out of the store and load items into their common vehicles
- Collected shopping carts from the parking lot daily and wiped down the carts
Education
University of Texas At San Antonio
San Antonio, Tx12-2025
High school -
Clear Brook high school
Friendswood, Tx01.2021
Skills
- Multi-tasking ability
- Customer assistance
- Team training and development
- Employee scheduling
- Opening and closing coordination
- Filing and data archiving
Timeline
FT Keyholder
UNTUCKit
12.2024 - Current
Online Data Entry Clerk
Beyond pro
11.2024 - 02.2025
Assistant Manager
Shoe Palace
04.2023 - 11.2024
Crew Member
Whataburger
03.2023 - 10.2023
Courtesy Clerk
Kroger
08.2020 - 01.2021
University of Texas At San Antonio
High school -
Clear Brook high school
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