Rick Thomas

• Resolved diverse range of technical issues across multiple systems.
• Provided high-level technical support by resolving inquiries by phone, e-mail

• Removed and replaced malfunctioning components to correct hardware problems on 3DSystems machines.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Updated and maintained current customer support database.

• Monitored and supported progress of plant production orders by managing shop capacity and loading functions.
• Devised and administered cost control initiatives savings.
• Standardized production procedures, job roles, and quality assurance guidelines.
• Managed internal operational standards and productivity targets.
• Estimated labor requirements to support anticipated workload.

Rapid prototyping sales and service.

• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Processed customer orders and inquiries via phone, email and, in-person communication.
• Increased revenue with strategic upselling of products and services to existing customers
• Delivered superior customer service to retain existing customers and attract future customers

• Built and repaired engines on F-4 Phantom,and A-10 Worthog aircraft.
• Persian Gulf War Veteran.
• Performed scheduled and unscheduled inspections to check flight readiness of aircraft.
• Performed scheduled and unscheduled maintenance on diverse aircraft engines, avionics and hydraulics.
• Maintained repair logs to document all corrective and preventive aircraft maintenance.
• Evaluated individual aircraft components to identify and troubleshoot issues.
• Inspected and repaired aircraft structures.