Rick Villejoin
New Orleans,LA
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Catering Sales Manager
Holiday Inn Downtown Superdome
2024.05 - Current
- Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
- Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
- Exceeded both quarterly and annual sales goals.
- Determined facility, services and staffing needs to establish framework for successful event execution.
- Utilized hospitality associations, business journals and Internet resources to obtain current industry knowledge.
- Collaborated with clients to confirm event details such as setup logistics, decorations and food and beverage selections to fulfill client requests.
- Participated in planning meetings, site visits and vendor evaluations to enhance quality of client services.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Catering and Events Manager
Creole Cuisine
2023.11 - 2024.05
- Managed administrative logistics of events planning, event booking, and event promotions.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Coordinated florists, photographers, and musicians for events.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Purchased food and cultivated strong vendor relationships.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed unique events and special promotions to drive sales.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
Restaurant General Manager
Creole Cuisine Restaurant
2023.01 - 2023.11
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
Restaurant General Manager
Oceana Grill
2021.10 - 2022.12
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Orchestrated positive customer experiences by overseeing every area of [Type] operations.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Education
Associate of Science - Business Management
University of Phoenix
Tempe, AZ05.2013
Skills
- Catering Oversight
- Sales Strategy Implementation
- Event planning proficiency
- Marketing media
- Food safety understanding
- Contract Negotiation
- Sales Team Development
- Proposal Development
Timeline
Catering Sales Manager
Holiday Inn Downtown Superdome
2024.05 - Current
Catering and Events Manager
Creole Cuisine
2023.11 - 2024.05
Restaurant General Manager
Creole Cuisine Restaurant
2023.01 - 2023.11
Restaurant General Manager
Oceana Grill
2021.10 - 2022.12
Associate of Science - Business Management
University of Phoenix
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