Rickardo Byfield
Bronx,NY
Summary
Motivated IT professional with an Associate's Degree in Information Systems and Web Development, offering 2+ years of experience in customer service and technical troubleshooting. Skilled in desktop support, hardware maintenance, and software installation across Windows and macOS platforms. Adept at managing technical systems and supporting end-users in fast-paced environments. Eager to contribute computer science expertise in a healthcare setting while preparing for a career as a Physician Assistant.
Overview
7
7
years of professional experience
Work History
Customer Support Analyst
Metropolitan Transportation Authority (MTA)
New York, NY
07.2023 - Current
- Handled high volume of technical and general inquiries via call center systems.
- Resolved customer issues and coordinated with internal systems to provide accurate service information.
- Assisting with handling support calls, generating and operational reports
- Gather and Analyze service desk call and ticket Data for operational reporting
Shift Lead
Crumbl Cookies
Union, NJ
09.2022 - 07.2023
- Managed daily operations using scheduling and POS software to coordinate tasks and track performance.
- Trained new hires on software systems and ensured compliance with company protocols.
- Monitored technical equipment functionality and ensured smooth shift transitions.
Delivery Driver
Shibnad Logistics (Amazon)
Bronx, NY
10.2018 - 07.2021
- Operated GPS and route-mapping tools for timely deliveries.
- Used digital devices to track, log, and confirm package deliveries.
- Ensured professional and courteous service while managing route-related logistics.
Fall Intern
Department of Corrections
Bronx, Ny
07.2019 - 09.2019
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Copied, sorted and filed records of office activities and business transactions.
- Troubleshot office equipment, computer hardware and software issues.
- Computed, recorded and proofread data or reports.
- Answered telephones, directed calls, and took messages.
Education
Associate of Applied Science - Information Systems/Web Development
Bronx Community College
Bronx, NY01.2019
Skills
- Windows 10
- Windows 11
- MacOS
- MS Office Suite
- Dreamweaver
- Hardware Troubleshooting
- System Setup & Configuration
- Basic Networking
- Internet Connectivity Support
- Help Desk & Ticketing Tools
- HTML
- Python
- Visual Basic
- Interpersonal skills
- Communication skills
- Customer service-oriented
- Basic Networking, Internet connectivity support
Certifications Goals
CompTIA A+ Certification, 2025, Integrate healthcare and IT support while preparing for Physician Assistant program
Timeline
Customer Support Analyst
Metropolitan Transportation Authority (MTA)
07.2023 - Current
Shift Lead
Crumbl Cookies
09.2022 - 07.2023
Fall Intern
Department of Corrections
07.2019 - 09.2019
Delivery Driver
Shibnad Logistics (Amazon)
10.2018 - 07.2021
Associate of Applied Science - Information Systems/Web Development
Bronx Community College