Rickeal Johnson
Chick-fil-A
Chapel Hill,NC
9
years of professional experience
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Team Lead
6 Months- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
Dunkin Donuts Management
3 Years- Overseeing the day-to-day operations of the coffee shop
- Bookkeeping, maintaining records, and running deposits
- Solving challenges faced by customers and employees
- Overseeing cleanliness and maintenance of the shop
- Hiring and training employees
- Adjusting menu to maintain customer flow
- Maintaining inventory, ordering, and receiving product
- Reduced waste by accurately measuring ingredients, ensuring consistency in donut sizes and shapes.
- Maintained a clean and organized workspace, adhering to health and safety regulations for optimal food production.
- Collaborated with team members to fulfill large orders efficiently and within tight deadlines.
- Assisted in the development of new donut flavors and recipes, expanding product offerings and attracting new customers.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Housekeeping Supervisor
9 Months- Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for tidiness
- To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Managed laundry sorting, washing, drying, and ironing.
- Placed orders for housekeeping supplies and guest toiletries.
- Worked with front desk to respond promptly to all guest requests.
Cashier
4 Months- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Processes return transactions.
Concession Stand, Cashier
5 Months- Provides a positive customer experience with fair, friendly, and courteous service
- Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases
- Resolves customer issues and answers questions
- Bags purchases if needed
- Processes return transactions.
Education
Skills
Rooms Attendant Manager
Supervisor
Training
Bartender
Customer Service
Facilities Management program
Team Member
Fast Food
Hotel experience (2 years)
Guest services
Operating Systems
Microsoft Windows
Marriott Global Source (MGS)
Point Of Sales
Light Speed
Qsr
GXP
Food Safety Knowledge
Time Management
Workplace Cleanliness
Waste Reduction
Frying Techniques
Inventory Management
Teamwork Abilities
Glazing Expertise
Problem Solving
Temperature Monitoring
Cash Register Operation
Food Production
Food Storage
Customer Engagement
Kitchen Equipment Operation
Kitchen Station Restocking
Safe Handling
Timeline
Team Lead
Chick-fil-A
07.2023 - 01.2024Read More
Dunkin Donuts Management
Dunkin' Donuts
07.2020 - 07.2023Read More
Housekeeping Supervisor
Aloft Hotel
06.2019 - 03.2020Read More
Cashier
McDonald's
01.2017 - 05.2017Read More
Concession Stand, Cashier
Durham Bulls Athletic Park
04.2015 - 09.2015Read More
Northern High School
Read More