Rickeal Johnson
Chapel Hill,NC
Summary
Results-driven Executive Housekeeping Manager with expertise in managing housekeeping operations and ensuring high standards of cleanliness. Skilled in staff training, inventory control, and quality assurance, delivering efficient workflows in fast-paced environments. Proven leadership and problem-solving capabilities enhance team performance and operational effectiveness.
Overview
12
12
years of professional experience
Work History
Executive Housekeeping Manager
Aloft Hotel
Chapel Hill, NC
02.2026 - Current
- Create and manage the housekeeping schedule.
- Assigned rooms based on occupancy and staffing levels to optimize workflow.
- Inspect guest rooms and public areas.
- Follow up on guest cleanliness complaints.
- Hold daily team meetings and communicate expectations.
- Led team in daily operations
- Coach housekeepers and supervisors on performance.
- Managed labor hours effectively
- Monitored labor hours and overtime to manage budget effectively.
Chick-fil-A Team Member
Armark
Chapel Hill, North Carolina
02.2024 - 01.2026
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
Housekeeping Supervisor
Aloft Hotel
Chapel Hill, NC
06.2019 - 05.2022
- Organized employee shifts, trained and motivated team members, and checked private and public areas for tidiness. To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities
- Supervised Aloft Hotel room attendants and public area cleaning teams.
- Inspected guest rooms for cleanliness, readiness, and brand standards.
- Assigned daily cleaning routes across Aloft Hotel guest floors.
Dunkin Donuts Management
Dunkin' Donuts
Chapel Hill, NC
07.2020 - 11.2021
- Managed day-to-day operations of coffee shop, ensuring smooth service and customer satisfaction. Maintained accurate financial records for daily transactions., maintaining records, and running deposits. Addressed challenges faced by customers and employees, fostering a positive environment. Overseeing cleanliness and maintenance of the shop. Conducted interviews to assess potential candidates for roles. and training employees. Modified menu offerings to optimize customer flow and enhance dining experience. Maintaining inventory, ordering, and receiving product
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier
McDonald's
Durham, NC
01.2017 - 05.2017
- Delivered positive customer experience through fair, friendly, and courteous service. Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases. Addressed customer issues and answered questions to ensure satisfaction. Bags purchases for customers. Processes return transactions.
- Processed McDonald’s cash, card, and mobile payments at point-of-sale terminals.
- Greeted guests and handled order changes with clear, friendly service.
- Counted tills and balanced cash drawers at shift close.
Concession Stand, Cashier
Durham Bulls Athletic Park
Durham, NC
04.2015 - 09.2015
- Delivered positive customer experience through fair, friendly, and courteous service. Processed sales using cash register by scanning items and itemizing customers' purchases. Resolved customer issues and answered questions to enhance satisfaction. Bags purchases for customers. Processes return transactions.
- Processed cash, card, and mobile payments at Durham Bulls Athletic Park concession stand.
- Prepared snacks, drinks, and ballpark food following concession stand procedures.
- Greeted guests and answered menu questions with friendly ballpark service.
Education
High school diploma - Computer science
Northern high school
Durham, NCSkills
- Housekeeping scheduling
- Room inspections
- Budget management
- Labor tracking
- Facilities management
- Manager
- Supervisor
- Training
- Guest services
- Customer Service
- Hotel experience
- Team Member
- Marriott Global Source (MGS)
- Point Of Sales
- Light Speed Qsr
- Operating Systems
- Microsoft Windows
- GXP
- Attendant
- Rooms
- Bartender
Timeline
Executive Housekeeping Manager
Aloft Hotel
02.2026 - Current
Chick-fil-A Team Member
Armark
02.2024 - 01.2026
Dunkin Donuts Management
Dunkin' Donuts
07.2020 - 11.2021
Housekeeping Supervisor
Aloft Hotel
06.2019 - 05.2022
Cashier
McDonald's
01.2017 - 05.2017
Concession Stand, Cashier
Durham Bulls Athletic Park
04.2015 - 09.2015
High school diploma - Computer science
Northern high school