Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rickeal Mccullen

Rickeal Mccullen

Pikeville,NC

Summary

Highly skilled Review Specialist with background in evaluating and analyzing complex data sets. Strengths include keen eye for detail, critical thinking abilities, and strong comprehension skills to identify errors or inconsistencies. Proven ability to make significant improvements in efficiency and accuracy of review processes. Strong communication skills utilized in providing constructive feedback and suggestions for improvement.

Overview

8
8
years of professional experience

Work History

CLAIMS REVIEW SPECIALIST

Asurion
Remote, NC
02.2022 - Current
  • Managed a high volume of claims while meeting strict deadlines and quality standards.
  • Conducted detailed reviews of insurance claims to ensure accuracy and compliance.
  • Negotiating settlements, verifying insurance coverage, and reviewing insurance cases.
  • Researching claim denials, submitting appeals, following up on outstanding claims, and handling claims correspondence.

TECHNICAL SUPPORT SUPERVISOR

Conduent Business Services
Remote, NC
01.2021 - 02.2022
  • Supervised a team of technical support representatives, providing guidance and support as needed.
  • Strong communication skills in explaining technical concepts to non-technical users.
  • Experience in providing remote support via phone, email, and screen-sharing tools.
  • Tech support workers manage, maintain, and repair IT systems.
  • Monitoring employee productivity and providing constructive feedback and coaching.

CUSTOMER SERVICE REPRESENTATIVE

Convergys
Greenville, NC
11.2019 - 11.2020
  • Handled high call volume with professionalism and efficiency, meeting quality assurance metrics.
  • Improved customer retention rates by actively listening to concerns and providing solutions.
  • Troubleshooting
  • Handles customer service interactions, such as account services, billing inquiries, and technical support.

CUSTOMER SERVICE REPRESENTATIVE

Enterprise Holdings
Greensboro, NC
10.2018 - 11.2019
  • Proficient in handling high-volume phone calls and emails, demonstrating strong communication skills.
  • Managed customer reservations and delivered exceptional customer service at Enterprise Rental.
  • Conducted vehicle inspections and ensured cleanliness and maintenance standards were upheld.
  • Led team in promoting sales of additional products and services to enhance customer experience.

CASHIER

Walmart
Goldsboro, NC
08.2016 - 09.2018
  • Proficient in handling cash transactions and operating POS systems accurately.
  • Skilled in providing excellent customer service in a fast-paced retail environment.
  • Collaborated with team members to create engaging visual merchandise displays.

Education

Some College (No Degree) - MEDICAL ADMINISTRATION ASSISTANT

Ultimate Medical Academy
Clearwater, FL

High School Diploma -

Southern Wayne High School
Dudley, NC

Skills

  • MS Word
  • MS PowerPoint
  • Time management
  • Problem Solving
  • Written and verbal communication
  • Data entry
  • Product knowledge
  • Adaptability
  • Conflict Resolution
  • Empathy and patience
  • CSM 1500 Claim Form
  • Billing Cycle
  • Claims appeal process
  • Medical Administrative Assistant
  • Medical terminology
  • Patient processing
  • Patient registration
  • Medical billing
  • Medical Records Management
  • Release of Information
  • Medical Laws and Ethics
  • Pathophysiology for the Medical Office
  • Principles of Management

Languages

  • English | Advanced

Timeline

CLAIMS REVIEW SPECIALIST

Asurion
02.2022 - Current

TECHNICAL SUPPORT SUPERVISOR

Conduent Business Services
01.2021 - 02.2022

CUSTOMER SERVICE REPRESENTATIVE

Convergys
11.2019 - 11.2020

CUSTOMER SERVICE REPRESENTATIVE

Enterprise Holdings
10.2018 - 11.2019

CASHIER

Walmart
08.2016 - 09.2018

Some College (No Degree) - MEDICAL ADMINISTRATION ASSISTANT

Ultimate Medical Academy

High School Diploma -

Southern Wayne High School

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Rickeal Mccullen