- Gardening
- Avid Reader
- I enjoy helping others and giving back to the community
- Dancing
- I like looking at the stars and learning about constellations
- Watching Movies and TV Shows
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteering
- I participate in low-impact exercises to strengthen core muscles
- Music
- Pilates
- Passionate about balancing physical health with mental and emotional wellness
- Yoga
- I have a passion for photography and editing photos
- Digital Art and Animation
- Reading
- Graphic Design
Richar'dene Battle
Health Care Services, Consultant
Belleair Bluffs,FL
Summary
Collaborative and forward-thinking healthcare services management professional with over fifteen years of progressive experience in the nonprofit healthcare industry. Expertise in data management and presentation, policy analysis, staff training, governmental regulations, and community resources. Proven record of cultivating positive community relations with healthcare providers and referral sources. Graduate coursework completed in organizational development and leadership, health policy, and economic management.
Experienced with designing and implementing organizational development strategies to improve efficiency and employee satisfaction. Utilizes data-driven approaches to identify areas for improvement and drive positive change. Track record of fostering culture of continuous learning and development.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
26
26
years of professional experience
Work History
Organizational Development Consultant
Belleair Market
06.2023 - Current
- In past roles, I focused on continuous improvement by analyzing employee feedback data, which resulted in a 10% increase in job satisfaction scores.
- I also prioritized consumer privacy by implementing strict guidelines and developing a product rating system to improve efficiency.
- I am drafting a policy guide for new employees to help them integrate seamlessly into the organization.
Patient Services Coordinator
Guthrie Muessig Private Estate
04.2024 - 08.2025
- Inputted accurate patient insurance, billing, and payment information in [Software].
- Scheduled appointments to enter appointment date and time into computerized scheduler.
- Established strong relationships with referring physicians'' offices by maintaining open lines of communication for seamless coordination of care across providers.
- Assisted in increasing patient retention rates by conducting follow-up calls for appointment reminders and satisfaction surveys.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
- Responded effectively to challenging situations involving distressed or dissatisfied patients while maintaining a calm demeanor and positive attitude.
- Respected patients by recognizing rights and maintaining confidentiality.
- Communicated with primary care offices and insurance companies to obtain authorization.
- Collaborated with interdisciplinary healthcare teams to address complex patient needs and coordinate appropriate care plans.
- Managed sensitive patient data with strict adherence to HIPAA regulations, ensuring privacy and confidentiality at all times.
- Streamlined communication between patients and medical staff, ensuring timely responses to inquiries and concerns.
Organizational Development Consultant (OD Consultant)
Cato Rental Property
02.2019 - 12.2023
- Tenant Satisfaction: Efficiently managed complaints and client interactions, increasing tenant satisfaction.
- Conducted thorough needs assessments to guide development strategies.
- Enhanced tenant satisfaction rates, achieving a 30% increase in retention.
- Advised the CEO on creating records and effectively communicating with tenants and contractors under state statutes.
Behavior Health Benefit Specialist
Baycare Health Systems
02.2009 - 03.2021
- In my role as a Pre-Certification and Authorization Representative, I verified mental health group benefits and clinical specifics while overseeing referrals, pre-certifications, and authorizations to conform with insurance criteria for various payers (inpatient and outpatient), emergency department, and clinic settings for behavioral health.
- Maintained a denial rate of just 2%.
- Ensuring compliance with HIPAA privacy regulations was paramount, and I proficiently employed platforms such as Availity, WebMD, and other verification portals.
- Additionally, I evaluated clinical assessments for precise DSM-V coding and terminology.
- One of Central Florida's largest mental health systems.
Team Development Manager
Easy Living Home Health
01.2007 - 11.2009
- Building and sustaining relationships with potential and existing referral sources was crucial for business growth.
- I regularly conducted outreach and engagement activities with both internal and external referral sources—and established a comprehensive, compliant records management system in line with state (ACHA) requirements.
- When needed, I worked as a hybrid worker, pivotal in generating the business's first million dollars in revenue.
- Took responsibility for planning, providing, and overseeing staff orientation and participation in education.
- Managed special projects and supervised certified nursing assistants (CNAs), other organizational elements, and upper management.
- Balanced hybrid work duties while significantly contributing to profit generation.
DME and Infusion Intake Coordinator
Baycare Health System
02.2000 - 03.2007
- Manage the pre-certification and re-certification procedures for Durable Medical Equipment and designated outpatient therapies.
- Maintain exceptional customer service and interpersonal skills in a high-pressure setting.
- Home Health division of Baycare Health Systems.
Education
Master of Science - Industrial and Organizational Psychology
Walden University
Minneapolis, MN05.2021
Bachelor of Science - Healthcare Informatics
Walden University
Minneapolis, MN03.2019
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Kennesaw State University
Kennesaw, GA11.1999
Associate of Arts - Communication
St. Pete University
Clearwater, Fl01.1989
Skills
Microsoft Office 365 , Artificial Intelligence (AI)
Adobe Systems
Medical Software
ICD-9
Adaptive learning
Customer focus
Creativity and innovation
Talent management
Organizational assessment
Organizational design
Executive coaching
Coaching and mentoring
Teamwork and collaboration
Problem-solving
Time management
Multitasking Abilities
Excellent communication
Decision-making
Self motivation
Effective communication
Organizational skills
Market research
Team building
Attention to detail
Customer relationship management
Strategic planning
Project management
Organizational development
Crisis management
Analytical skills
Data analysis
Task prioritization
Interpersonal skills
Professionalism
Reliability
Written communication
Interpersonal communication
Conflict resolution
Business development
Process improvement
Workflow optimization
Improvement plans
Process analysis
Idea development and brainstorming
Quantitative skills
Affiliations
- National Society of Leadership and Success, 2022-01-01, Present
- Golden Key Member, 2022-01-01, Present
- Society for Industrial and Organizational Psychology (SIOP), 2019-01-01, Present
Interests
Timeline
Patient Services Coordinator
Guthrie Muessig Private Estate
04.2024 - 08.2025
Organizational Development Consultant
Belleair Market
06.2023 - Current
Organizational Development Consultant (OD Consultant)
Cato Rental Property
02.2019 - 12.2023
Behavior Health Benefit Specialist
Baycare Health Systems
02.2009 - 03.2021
Team Development Manager
Easy Living Home Health
01.2007 - 11.2009
DME and Infusion Intake Coordinator
Baycare Health System
02.2000 - 03.2007
Bachelor of Science - Healthcare Informatics
Walden University
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Kennesaw State University
Associate of Arts - Communication
St. Pete University
Master of Science - Industrial and Organizational Psychology
Walden University
Professional Highlights
Implemented large-scale healthcare administration projects, including standardizing compliance monitoring and streamlining processes for the mental health and oncology sectors and inpatient and outpatient client databases., Crafted growth strategies to improve healthcare for vulnerable populations and implemented retention plans, customer insights, and data-driven decision-making, strategically boosting revenue for two medical practices I consulted on plans for and set up., Establish policy and procedure manuals; drive interdepartmental communication to enhance overall productivity and efficiency; and fortify community relations with healthcare providers., Provided government compliance guidance to twelve administrative and healthcare staff, aligning behavior with ethical and professional standards. I am committed to lifelong learning, continuous improvement, and applying business principles like systems thinking in healthcare., Manage patient accounts across seven mental health units within an extensive hospital network. Created a training program for Patient Care Technicians (PCT) to address unit conflicts and productivity. Communicate effectively with internal customers, providers, and third-party service providers, achieving a denial rate of just 2%.