Rickeitha Quiney
Garden City,MI
Summary
Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
Overview
16
16
years of professional experience
Work History
Assistant General Manager of Operations
Tropical Smoothi Cafe
Detroit, MI
06.2024 - Current
- Evaluated market trends to adjust pricing strategies accordingly, maintaining competitiveness while maximizing revenue potential.
- Enhanced customer satisfaction with timely resolutions of issues and effective communication strategies.
- Led cross-functional teams to achieve project goals on time and within budget constraints.
- Managed budgets and financial reporting, ensuring fiscal responsibility and profitability.
- Hired trained, and developed high-performing teams that positively impacted company results.
- Planned and prepared work schedules for Number employees to assign employees to specific duties.
- Increased employee engagement by fostering a positive work environment through open communication channels and regular performance feedback.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Bartender
The Aretha
Detroit, MI
05.2008 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Cleansed glasses with sanitizing solution after each use.
- Adhered to state regulations regarding serving alcohol responsibly.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
Package Handler, Forklift Operator ,warehouse Man
Mopar Stellantis
Romulus, Michigan
02.2017 - 08.2024
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Checked all outgoing shipments to ensure accuracy of contents.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Monitored package deliveries to ensure timely arrivals at destinations.
- Managed inventory levels by tracking incoming and outgoing packages.
- Labeled parcels accurately according to company guidelines.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Ensured compliance with postal regulations regarding hazardous materials handling.
- Utilized computer systems for tracking orders, printing labels, and preparing reports.
- Maintained a clean work environment by removing debris from the loading dock area.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Sorted packages to appropriate slide, line or belt for final distribution.
- Assisted in loading delivery trucks with prepared packages.
- Picked products using RF scanner to fill orders.
UAW Representative
Moparr-Chrysler
Romulus, MI
03.2017 - 10.2024
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Initiated district-wide survey to gauge public opinion on various issues, using results to guide policy decisions.
- Fostered strong relationships with local business leaders, promoting economic development within district.
- Advocated for educational reform by introducing bills aimed at increasing funding and resources for public schools.
- Conducted workshops and seminars for constituents on important legislative changes, improving public understanding and compliance.
- Updated job knowledge by participating in educational opportunities, reading professional publications, and maintaining personal networks.
Billing Coordinator
Renfroe’s Towing
Southfield, MI
10.2009 - 12.2014
- Completed appeals of denied claims on patient bills.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Established clear communication channels between departments to promote seamless coordination in all aspects of the billing process.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored accounts receivable aging reports, identifying trends and proactively addressing potential collection issues.
- Coordinated with clients to resolve outstanding balances, resulting in a higher percentage of on-time payments.
- Entered details into accounts and tracked payments.
- Referred past due payments to collections department.
- Organized accounts for financial audits and supported audit process.
- Worked with multiple departments to check proper billing information.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
Education
Serve Safe Certification -
Tips Certificate
Detroit, MI04-2008
Associate of Applied Science - Nursing Science
Wayne County Community College District
Detroit, MI05-2004
High School Diploma -
Redford Union High School
Redford, MI06-2002
Skills
- Truck loading
- Forklift Operation
- Freight Handling
- Material storage
- Responsible Alcohol Service
- Menu knowledge
- Professional Appearance
- Identification verification
- Handling Difficult Customers
- Point of sale systems
- New Hire Training
- Operational Efficiency
- Scheduling Coordination
- Sales Support
- Workforce Planning
- Budget Development
- Customer Engagement
- Training and mentoring
- Employee Supervision
- Customer Relations
- Client Relationship Building
- Staff Training
- Paperwork Processing
- Business growth and retention
- Systems and software expertise
- Teamwork and Collaboration
- Multitasking
- Interpersonal Communication
- Active Listening
- Written Communication
- Audit reporting
Languages
Spanish
Professional Working
Timeline
Assistant General Manager of Operations
Tropical Smoothi Cafe
06.2024 - Current
UAW Representative
Moparr-Chrysler
03.2017 - 10.2024
Package Handler, Forklift Operator ,warehouse Man
Mopar Stellantis
02.2017 - 08.2024
Billing Coordinator
Renfroe’s Towing
10.2009 - 12.2014
Bartender
The Aretha
05.2008 - Current
Serve Safe Certification -
Tips Certificate
Associate of Applied Science - Nursing Science
Wayne County Community College District
High School Diploma -
Redford Union High School