Ricketta Smith
Valley Springs
Summary
Detail-oriented planner with expertise in route optimization and customer engagement. Proven track record in effective appointment scheduling and timely communication. Focused on enhancing operational efficiency and maximizing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Planner
Uniti
Harrison
04.2019 - Current
- Engage consistently with field ops and technicians to deliver superior customer experience with Uniti.
- Ensure customer appointments are met while maintaining technicians' accurate routes.
- Alert customers if technicians encounter delays and require appointment modifications.
- Answer emails in a timely manner.
- Handle customers calls
- Address customer questions through chat
- Collaborate with various departments to resolve customer escalations or provide necessary information.
Project Manager
Claridge Products and Equipment
Harrison
06.2014 - 04.2019
- Managed project budgets, ensuring adherence to financial guidelines.
- Managed multiple large customer accounts to guarantee timely product ordering and delivery.
- Partnered with project managers across out-of-state locations
- Facilitated design and ensured accuracy of plans for new products.
Night Manager
Grice's Grocery and Deli
Western Grove
02.2012 - 06.2014
- Worked the register and covered all other departments as needed.
- Collected the register drawers at the end of each shift, counted down and made sure deposit was ready.
- Made sure the store was locked up and secure at the end of each shift
Education
High School Diploma -
Mt. Judea High School
Mt. Judea, AR05-2009
Skills
- Route optimization
- Customer engagement
- Appointment scheduling
- Escalation management
- Data analysis
- Budget management
- Multi-tasking
- Positive Attitude
- Organization
- Understanding of OFS
Timeline
Planner
Uniti
04.2019 - Current
Project Manager
Claridge Products and Equipment
06.2014 - 04.2019
Night Manager
Grice's Grocery and Deli
02.2012 - 06.2014
High School Diploma -
Mt. Judea High School