Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
Languages
Timeline
AdministrativeAssistant
Rickey Jenkins

Rickey Jenkins

Canton,GA

Summary

Detail-oriented and results-driven professional with over 15 years of experience in transportation and operations management. Transitioning into cybersecurity with a focus on leveraging strong analytical, problem-solving, and project management skills to enhance security operations and incident management.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Transportation Specialist

Amazon
Atlanta, GA
11.2023 - Current
  • Operates within Amazon's Relay Operations Center (ROC), seeking backhaul solutions to optimize logistics.
  • Manage scheduling, coordination, and documentation of backhaul operations.
  • Resolve operational issues through collaboration within Amazon’s transportation network.

Transportation Operations Analyst - Google Onsite

Expeditors International
Atlanta, GA
11.2020 - 04.2023
  • Resolved over 500 incidents, reducing costs by $150M and improving benchmark standards by 23%.
  • Supported global branch locations with transportation and logistics issues.
  • Implemented optimization strategies, increasing on-time deliveries by 26% and saving $40M annually.

E-Commerce Specialist

The Home Depot, Corporate
Atlanta, GA
02.2019 - 11.2020
  • Collaborated with cross-functional teams to drive virtual revenue growth with a 60% conversion rate.
  • Enhanced customer review engagement and satisfaction scores significantly.

Senior Ordering Coordinator

The Home Depot, Corporate
Atlanta, GA
12.2016 - 02.2019
  • Managed ordering for roofing and siding installs, generating $60M+ in revenue in 2018.
  • Improved operational standards, reducing cycle times and material costs by 30%.

Operations Project Coordinator

The Home Depot, Corporate
Atlanta, GA
11.2015 - 11.2016
  • Implemented updates to improve operations, increasing productivity by 67%.
  • Resolved complex account scheduling issues for high-revenue regions.

Education

Bachelor of Science - Communications

Kennesaw State University
Kennesaw, GA
2011

Skills

  • Cybersecurity: Incident and exception management, incident root cause analysis, vulnerability management
  • Technical Proficiency: Cloud computing, MS Office, statistical analysis, reporting skills
  • Operations Management: Logistics management, route planning, inventory and ordering, project management
  • Soft Skills: Communication (oral and written), client relations, conflict resolution, leadership, analytical reasoning

Affiliations

  • Member, Kennesaw State University Alumni Association
  • Certified Coach, I-9 Sports® Youth Sports Leagues, Marietta, GA
  • Volunteer Coordinator, I Will Survive, Inc., Doraville, GA

Certification

  • Qualys, Policy Compliance
  • Qualys, Vulnerability Management
  • Comptia Sec+, In progress (09/2024)

Accomplishments

  • Analyzed and enhanced carrier data connections using Infor Nexus for improved visibility. (Expeditors)
  • Managed dual responsibilities at FedEx and Expeditors, resolving exceptional delivery issues. (Expeditors)
  • Developed a comprehensive Roofing Instructional Manual for new employee onboarding. (Home Depot)
  • Provided extensive training to ordering coordinators on project management methodologies. (Home Depot)
  • Awarded the West Divisional Director's Homer Award for Outstanding Service. (Home Depot)
  • Received six Associate Awards for leadership, team development, and relationship-building. (Home Depot)

Languages

English
Native/ Bilingual
Spanish
Limited

Timeline

Transportation Specialist

Amazon
11.2023 - Current

Transportation Operations Analyst - Google Onsite

Expeditors International
11.2020 - 04.2023

E-Commerce Specialist

The Home Depot, Corporate
02.2019 - 11.2020

Senior Ordering Coordinator

The Home Depot, Corporate
12.2016 - 02.2019

Operations Project Coordinator

The Home Depot, Corporate
11.2015 - 11.2016

Bachelor of Science - Communications

Kennesaw State University

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Rickey Jenkins