Summary

Overview

Work History

Education

Skills

Timeline

Bill Coyne

Fayetteville,PA

Summary

Dynamic sales and marketing leader with a proven track record of consistently surpassing sales targets. Expertise in optimizing both direct and indirect distribution channels to drive revenue growth. Motivational force, known for inspiring teams to deliver exceptional results quickly. Sets ambitious yet attainable goals for teams and implements effective management strategies to ensure goal achievement and surpassing expectations.

Overview

years of professional experience

Work History

Owner

Coyne Services LLC

01.2019 - Current

Providing management consulting services to telecom/IT services company to increase productivity and drive revenues.

Associate Producer/Team Trainer

Ameritas Life Insurance Company, ICS Financial

01.2015 - 01.2017

Responsible for selling Life, Disability, Long Term Care, Annuities, BOE and other financial services products to small businesses and individuals. Chosen as team trainer to aid in the development and motivation of sales teams.

Director Cloud Sales, Channel Manager

NeoNova Network Systems

01.2013 - 01.2015

Reinvigorated poorly performing SaaS sales organization improving sales by over 250% from the prior year while reducing sales headcount in half.
Restructured distribution channel to move upmarket
Successfully integrated and managed two separate acquisitions
Redesigned Partner Program to better support productive partners

President

Coyne Consulting Services, Inc. (CCSI)

01.2008 - 01.2013

CCSI provided independent consulting services to assist firms at accelerating productivity and improving customer satisfaction levels resulting in higher revenues and reduced attrition rates.
Designed new Sales program for a leading IT Mobile Application development firm
Sourced, hired and trained sales team for pioneering startup virtual IP/PBX Voip company
Built and participated in the development of the sales program for a leading non-profit educational services company where I personally brought in two key customers with the Department of State and National Institutes of Health
Created a customer satisfaction program which increased sales and lowered attrition rates for a nationwide telecommunications company specializing in marketing to multi–location businesses

Senior Vice President Carrier Programs & Business Development

TerreStar Networks

01.2007 - 01.2008

Headed up the company’s sales & business development business efforts to identify, penetrate and acquire agreements from various Telcos to use a revolutionary, unique 4G nationwide satellite service. Developed distribution partnerships for future implementation upon satellite launch.
Sold over $4M in future TerreStar services to a leading telecommunications provider

President & CEO

Norsat International, Inc.

Canada

01.2005 - 01.2006

Led a public Canadian technology company to fund, develop and deploy a game changing product in the portable satellite communications industry.
Raised the necessary $3M from European investors to develop, engineer and manufacture the first truly back-packable Satellite terminal for use with armed forces and broadcasters worldwide (The U.S. Defense Department was Norsat's largest customer.)
Developed strategic alliances with both a Tier 1 U.S. defense contractor and a minority owned subcontractor to secure several ID/IQ awards, including one for the $500M SPAWAR award and a $5M one for the U.S. Navy

Senior Vice President Sales & Client Service, Vice President Business Development

Universal Access, Inc.

01.2000 - 01.2003

Established an industry leading sales organization in IaaS telecom/IT space that generated revenue growth from $2.4M to over $100M in less than two years.
Senior member of IPO executive team which raised $160M in funding
Universal Access was a provider of world -class leading provisioning and reporting services to the most of the major telecommunications carriers in the U.S. and Canada. Participated in successful IPO that generated $160M in funding revenues

Chief Operating Officer, Senior Vice President Sales, Marketing & Customer Satisfaction, Vice President Sales

Cable & Wireless

01.1991 - 01.2000

Propelled sales growth from $90M to just over $1B in 8 years.
Invented innovative marketing program resulting in improved sales and margins.
Reduced customer attrition by 70% from over 3% to less than 1% resulting in the best retention rate in industry.
Designed unique Customer Focus Program which was recognized in bestselling business book and national business magazine and which was introduced internationally by Cable & Wireless PLC.
Developed specialized Sales Training Program to assist sales reps to penetrate accounts and establish relationships more effectively at the C level based on consultative selling techniques.
Redesigned 500 person Customer service call center to be an offensive revenue producing unit which also provided better support for the company’s largest customers.

Vice President & General Manager, Regional Sales Director, District Manager

Sprint

01.1983 - 01.1991

Responsible for all Sales, Marketing, Facilities, Security, HR and Operations.
Revitalized the last place division to become #1 in 6 months, a position it then held for 16 consecutive months until I left the company
Created innovative strategic Account Program which helped reduce customer attrition from 6% to under 2% allowing the division to retain tens of millions in revenue and creating the foundation for sustained revenue growth
Grew accounts billing in excess of $100K per month from 10 to over 250