Ricki Irvin
Houston
Summary
I am reliable and personable customer service professional. My role is essential to maintaining company's reputation for excellent service and quality. In my previous roles (Driver, Security, Caregiver, Customer Service Professional), I have consistently demonstrated a strong ability to connect with people, understand their needs, and provide effective solutions. As a caregiver, I have assisted individuals with daily activities, offered emotional support, and maintained a safe, respectful environment. In customer service, I've handled inquiries with empathy and efficiency, turning challenges into opportunities to build trust and loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Self Employed Contractor
Uber/Doordash
Houston
01.2019 - Current
- Ride share driver and Uber eats during my off days.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Navigated routes using GPS technology to optimize delivery times consistently.
Delivery Driver/Owner Operator
PETNET Solutions
Houston
07.2023 - 01.2025
- Transport Petnet radioactive/chemo medicine cases in own vehicle.
- Transport them to hospitals, doctor offices and clinics and lift 70-100lbs.
- Sign documentation, take photo proof of delivery and transport empty cases back to Petnet solution lab.
- Utilized GPS navigation systems to locate addresses for delivery destinations.
- Delivered medical supplies to hospitals, clinics, and other healthcare facilities in a timely manner.
- Returned empty containers back to warehouse facility after completing delivery run.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
Security Guard
GardaWorld Security Services
Houston
01.2018 - 06.2023
- Secure industrial buildings and scan facilities every 2 hrs and wrote reports and let workers in to the building daily.
- Monitored premises to ensure safety and security of staff and visitors.
- Assisted in training new security personnel on procedures and protocols.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Secured personnel and premises by inspecting buildings and patrolling property.
Overnight Stocker
Wal-Mart
Houston
04.2015 - 01.2018
- Receive incoming stock deliveries during the night by assisting in unloading trucks.
- Sort out received items and make piles according to types of materials.
- Transport freight to the sales floors after sorting and ensuring that sufficient quantity has been delivered.
- Ensure that any excess materials are placed in storage rooms and handle stock inventory and make sure that it is accurate by rechecking it.
- Place price tags on items and ensure that bar-codes are correctly placed and stock shelves with items.
Education
Diploma -
Westfield High School
Houston, TX 08.2009 - 06/2013
Skills
- Conflict management
- Delivery Driver Experience
- Medication Administration
- Box truck Experience
- Senior Care
- Dementia Care
- Hospice Care
- Computer skills
- Communication skills
- Customer service
- Driving
- Caregiver
- Live-In Caregiver
- Home Health Care
- Typing 35 wpm
- Pet Care
- Infection Control Training
- Memory Care
- Vital signs monitoring
- Medication management
- G-tube care
- Urinary catheter care
- Recording vital signs
Certification
- Driver's License, 04/14, 12/28, C
- Hazardous Waste Operations & Emergency Response Training, 07/23, 07/25
- Guard Card, 02/22, 09/24
- CPR Certification, 05/22, 05/24
- AED
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Delivery Driver/Owner Operator
PETNET Solutions
07.2023 - 01.2025
Self Employed Contractor
Uber/Doordash
01.2019 - Current
Security Guard
GardaWorld Security Services
01.2018 - 06.2023
Overnight Stocker
Wal-Mart
04.2015 - 01.2018
Diploma -
Westfield High School
08.2009 - 06/2013