Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

WILLIAM GUARDADO

Riverside,CA

Summary

Experienced Administrative Sales Manager with a strong background in retail management, product presentation, customer service, B2B, and D2D sales. Skilled in assessing client needs, establishing rapport, building trust, and closing deals. Demonstrates expertise in marketing, advertising, strategic planning, promoting products, and employee development. Proven track record in developing effective strategies to attract new customers and maintain their loyalty. Proficient in Microsoft Office (Word, Excel, Access, PowerPoint).

Overview

17
17
years of professional experience

Work History

Self Employed Contractor

Highdro Clean
07.2020 - Current
  • Created and sustained a cleaning business which has achieved over $100,000 in closed contracts year over year while maintaining cost low.
  • Effectively acquired new clients by implementing strategic marketing and D2D sales.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Have built great rapport with real estate agents and construction companies by effective communication and delivered results.
  • Optimized customer experience by delivering superior services with exceptional solutions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired and oversaw subcontractors to meet project needs.

Administrative Store Manager

T-Mobile
03.2019 - 01.2021
  • Oversaw daily frontline and store operations by ensuring all staff and store visuals were in compliance which led to high ranking audits.
  • Trained frontline sales team on effective customer service relations and increased sales closing rates.
  • Generated dynamic events and promotions to drive sales growth increasing month over month.
  • Coached bottom performers in order to meet their sales and store quotas.
  • Developed and trained sales reps towards personal growth within the company.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Sales Representative

T-Mobile
05.2015 - 03.2019
  • Developed and maintained customer relationships which led to increased sales revenue.
  • Participated in training events to develop and improve sales skills that led to obtaining month over month top 3 sales metrics in district.
  • Increased lead generation and conversation rates by over 10% in B2B by cold calling and emailing prospects.
  • Held Number One Mobile Expert position in Southern California for metric drivers in Sync Up Drives.
  • Helped in developing peers in order to make store number one in district while maintaining exceptional customer experiences.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Assisted in store sales meetings and trainings for further development.

Store Sales Manager

CellAgain
06.2014 - 05.2015
  • Opened new location at the Inland Center Mall.
  • Staffed location and trained sales representative on Core Training/Sales while continuing to recruit new talent.
  • Implemented new ideas on Inventory Control which helped keeping current needs in stock at all times.
  • Daily inventory along with weekly audits with a 100% rating.
  • Drove sales in order to successfully surpass Month over Month goals. -Ranging from 15-30% Increase
  • Additional manager duties which include: Daily emails which pertain to store needs, Customer Service; contacting customers to meet satisfaction, Daily deposits, Strategic scheduling hours for store needs along with store meetings and One on Ones.

Sales Representative/MIT

CellAgain
01.2014 - 06.2014
  • Drove daily sales and pushed other representatives in order to hit daily goals.
  • Successfully met month over month goals.
  • Ranked number one in company overall sales four months consecutively.
  • Implemented my greeting techniques to bring in clientele.
  • Marketed the business to bring additional clientele from outside location.
  • Explained the benefits to customers and strategically met their needs in order to successfully close deals.
  • Lowered both store return and discount rates which helped increase overall profit.
  • Assisted manager on training other representatives to be overall profitable.
  • Made follow up calls with customers to meet satisfaction and keep rapport.
  • Helped the company sign contract with an investor to continue growth by successfully surpassing a pilot program in driven sales.
  • Promoted to Store Manager and opened a brand new location.

Store Administrative Manager

Verizon / Diamond Wireless LLC
03.2012 - 01.2014
  • Responsible for opening, closing and operating the retail facility.
  • Received, processed, and deposited all payments received according to standard procedures.
  • Assisted new and existing customers in the selection and purchase of products and services.
  • Effectively communicated product and service information, feature functionality, billing procedures and equipment usage to each customer.
  • Proactively followed-up with customers after the sale to guarantee product and customer satisfaction.
  • Made outbound calls for customer follow-up and prospecting opportunities.
  • Maintained clean retail work area.
  • Effectively performed administrative duties including inventory and audit preparation; scoring 100% audits consecutively.
  • Trained representatives on latest features and upcoming changes during store meetings and one on ones.
  • Assisted sales manager on maintaining and tracking all metrics to exceed monthly goals.

Store Sales Manager

Verizon / Diamond Wireless LLC
09.2010 - 03.2012
  • Maintained knowledge of multiple carriers plans and compared with confidence to customers.
  • Drove metrics to meet month over month and year over year goals and assured that revenue opportunities were maximized.
  • Staffed and trained new sales team on closing sales and meeting expectations.
  • Implemented new ideas to keep staff focused on daily overall metrics.
  • Increased personal month over month units by an average of 20%
  • Ranked number one store in district for Customer Satisfaction.

Sales Representative / MIT

Verizon / Diamond Wireless LLC
08.2008 - 09.2010
  • Achieved individual sales targets for new customer acquisitions.
  • Assisted potential and existing customers in the purchase of phone equipment, service, and accessory units.
  • Skillfully explained options to customers and recommended best-fit choices; Phones, Tablets, Mobile Internet, Accessories, and Insurance.
  • Stayed updated with current device knowledge to recommend the best options.
  • Assisted manager in overall production in both locations.
  • Quickly became one of the locations top sales professional.
  • Promoted to Store Manager.

Education

Associate of Arts - Human Resource, Criminal Justice

University of Phoenix
Ontario, CA

Skills

  • Sales and customer support proficiency
  • Strong competency in internet research and office software
  • Skilled in fostering professional connections with varied clientele
  • Effective in closing door-to-door sales
  • Effective communication of product benefits
  • Effective communication abilities
  • Proficient in conflict resolution and problem-solving
  • Fluent in English and Spanish

Accomplishments

    Increased month over month and year over year sales percentages at multiple locations by introducing effective strategic techniques and reengineering sluggish sales force.

Timeline

Self Employed Contractor

Highdro Clean
07.2020 - Current

Administrative Store Manager

T-Mobile
03.2019 - 01.2021

Sales Representative

T-Mobile
05.2015 - 03.2019

Store Sales Manager

CellAgain
06.2014 - 05.2015

Sales Representative/MIT

CellAgain
01.2014 - 06.2014

Store Administrative Manager

Verizon / Diamond Wireless LLC
03.2012 - 01.2014

Store Sales Manager

Verizon / Diamond Wireless LLC
09.2010 - 03.2012

Sales Representative / MIT

Verizon / Diamond Wireless LLC
08.2008 - 09.2010

Associate of Arts - Human Resource, Criminal Justice

University of Phoenix

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