Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Mary Jacocks

Warner Robins,GA

Summary

Highly efficient Delivery Driver with extensive experience in route optimization and customer service, achieving a 15% improvement in delivery times and a 10% reduction in fuel costs through advanced GPS and mapping software utilization. Recognized for maintaining a 99% on-time delivery rate, contributing to a significant increase in customer satisfaction and a commendable damage-free record. Adept at implementing innovative solutions, including a vehicle maintenance routine that saved $5,000 annually and a cashless payment system that enhanced transaction efficiency, demonstrating a strong commitment to operational excellence and customer-centric service

Overview

9
9
years of professional experience
1
1
Certification

Work History

Self Employed Contractor

amazonflex partner
04.2022 - Current
  • Im an independent contractor using a privately own vehicle
  • My duties is to deliver Amazon quality products to customer in a safe and timely manner by following all of Amazon flex protocol.
  • Expert in phone app Flex service which help deliver Amazon customer there packages at the precise addresses that was provided from the customer following the customer delivery instructions.
  • I can lift 5lb to 60lb using proper equipments. Following safety protocols.
  • Follow delivery speed on the road and Highway's to prevent tickets, accidents and damage to merchandise .
  • Responsible gasping up my vehicle before starting my route and after for the next day deliveries

Delivery Driver DSP/ Amazon Flex Partner

Blanks brothers logistics
09.2021 - 03.2022

● Driving an oversized delivery van on highways, local streets, and neighbors

● Providing delivery services to houses, mobile parks, apartments, businesses, and lockers

● Must follow ALL traffic laws, while operating the delivery van and other safety precautions

● The ability to walk and carry packages up multiple flights of stairs each day

● Will need to use GPS to navigate delivery destinations

● Managing up to 250+ delivery stops each day

● Will need to complete all delivers within a given time frame (goal) each day

● Loading and Unloads packages into a Delivery Van

● Using android technology and delivery applications during their delivery activities

● Safely lift, carry, and deliver packages up to 50lbs

● Effectively communicate with customers and administrative staff

● Will assist other drivers in delivering packages on some evenings

● Must refuel delivery van at the end of each working shift

● Must clean and provide daily upkeep of delivery vans

Internet Automotive Sales Manager

AutoNation Toyota
02.2016 - 04.2019
  • Communicates effectively with Internet customers and prospects according to their preferred method of communication, whether by phone, by email or in person.
  • Has thorough knowledge of all dealership products and services.
  • Satisfies the transportation needs of Internet-generated customers.
  • Sells/leases and delivers a minimum required units per month.
  • Directs customers to product information resources, including those available on the Internet.
  • Assists customers in selecting vehicles.
  • Understands the psychology of Internet customers and works with them accordingly to draw them into the store for proper vehicle demonstration and to close the transaction.
  • Checks email frequently and responds to inquiries immediately. Delivers messages intended for other departments promptly. Notifies customers that their messages have been forwarded to the appropriate personnel for prompt attention.
  • Handles all Internet sales inquiries personally.
  • Coordinates Internet promotions with other dealership sales promotions and advertising.
  • Ensures that the website address is prominently displayed throughout the dealership, e.g., on business cards, flyers, pens and all dealership advertising.
  • Researches auto-buying services on the Internet and acts as liaison with any services the dealership uses to promote its site or advertise.
  • Works with webmaster to update the website frequently to attract new and repeat visitor.
  • Takes photos of dealership inventory for use on the dealership site.
  • Maintains an ongoing customer database to capture repeat
  • Keeps abreast of new products, features, accessories etc., and their benefits to customers.
  • Attends product and sales training as requested by sales manager.
  • Schedules first service appointment.
  • Attends sales meetings.
  • Maintain professional appearance.
  • Other tasks as assigned.

Education

HISET /GED - General Studies

Jackson State University HISET
Jackson, TN
08.2021

Skills

  • Time management: Ability to prioritize tasks efficiently to meet delivery deadlines
  • Attention to detail: Ensuring accuracy in package handling and documentation
  • Teamwork: Collaborating effectively with coworkers to achieve common goals
  • Problem-solving: Dealing with unexpected issues that may arise during deliveries
  • Customer service: Providing friendly and helpful assistance to customers when needed
  • Physical fitness: Capable of performing tasks that may involve lifting and moving packages
  • Safety awareness: Following proper protocols to ensure a safe work environment
  • Technology proficiency: Familiarity with delivery tracking systems or handheld devices used for scanning packages”
  • Empathy,Positive Mindset, Resilience,Proactive, Sense of Urgency,Product and Industry Knowledge
  • Active Listening,Honesty, Consistency,Accountability, Perseverance,Attentiveness, Persuasiveness
  • Clear Verbal Communication,Clear Written Communication, Desire to Improve

Certification

Non-CDL Class C Driver's License, 08/01/18, 08/01/26

Assessments

  • Call center customer service, Proficient, 10/01/21
  • Customer focus & orientation, Proficient, 07/01/23
  • Work style: Reliability, Proficient, 01/01/22
  • Customer service, Proficient, 09/01/21
  • Delivery driver, Proficient, 09/01/23
  • Delivery driver, Completed, 01/01/22
  • Administrative support professional fit, Completed, 03/01/22
  • Customer service, Proficient, 03/01/22
  • Attention to detail, Completed, 03/01/22
  • Retail customer service, Proficient, 04/01/22
  • Sales fit, Proficient, 10/01/21
  • Customer focus & orientation, Proficient, 08/01/21
  • Sales skills, Proficient, 03/01/22
  • Scheduling, Completed, 03/01/22
  • Sales skills, Completed, 09/01/21
  • Administrative assistant/receptionist, Proficient, 03/01/22
  • Written communication, Proficient, 03/01/22

Timeline

Self Employed Contractor

amazonflex partner
04.2022 - Current

Delivery Driver DSP/ Amazon Flex Partner

Blanks brothers logistics
09.2021 - 03.2022

Internet Automotive Sales Manager

AutoNation Toyota
02.2016 - 04.2019

HISET /GED - General Studies

Jackson State University HISET
Mary Jacocks