Hassan Raheem

Ypsilanti,Michigan

Summary

I am a dedicated and versatile professional with a proven track record in customer-centric roles, proficient in delivering exceptional customer service through effective communication, problem resolution, and multitasking. Demonstrated organizational prowess in managing complex travel itineraries and handling diverse responsibilities in fast-paced environments. Fluent in both English and Arabic, enhancing the ability to cater to a broad range of clients. Adept at navigating challenges, whether coordinating travel logistics, serving in a restaurant setting, or managing front desk operations. Seeking to leverage this diverse skill set to contribute effectively in a dynamic and client-focused work environment.

Overview

years of professional experience

Work History

Warehouse Worker

US Logistics Solutions, Inc.

Ypsilanti, MI

02.2024 - 04.2024

Loaded, unloaded, and moved material to and from storage and production areas.
Checked packages and merchandise for damage and notified vendors.
Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Performed general housekeeping and cleaning tasks.
Consistently lifted materials weighing as much as 90 pounds.

Server

IHOP

08.2023 - 01.2024

Greet guests, seat them down, help them with menu recommendations, take and deliver orders (carry trays), and clear tables.

Front desk receptionist

Southwestern Michigan College

06.2022 - 07.2023

Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
Answering screening and forwarding incoming phone calls
Receiving and sorting daily mail.

Employee/Travel agent

Teleperformance

11.2020 - 05.2022

As a Travel Agent I booked customer's holidays and modes of transportation.

Education

Bachelors -

Washtenaw Community College

04.2024

Skills

Customer service: Proficient in delivering exceptional customer service through effective communication and problem resolution, developed through experiences as both a server and travel agent
Organizational and Multitasking: Demonstrated ability to organize and manage multiple tasks simultaneously, balancing server responsibilities and coordinating complex travel itineraries with precision
Problem Solving: Proven track record of promptly addressing and resolving issues, showcasing adaptability in handling customer complaints as a server and navigating changes in travel arrangements as a travel agent
Geographical Knowledge: Extensive familiarity with diverse destinations, travel regulations, and cultural considerations, enriched by knowledge gained from serving a diverse clientele
Time Management: Adept at efficiently managing time and prioritizing tasks, essential skills cultivated in the fast-paced environments of both serving and responding to inbound calls
Teamwork and Interpersonal Skills: Collaborative team player with experience coordinating efforts with colleagues, both in a restaurant setting and as part of a travel agency, contributing to seamless service delivery
Skilled in efficiently picking and packing orders according to pick lists or customer specifications, utilizing barcode scanners and other equipment to maintain accuracy and meet deadlines

Knowledgeable in all aspects of shipping and receiving procedures, including verifying incoming shipments, preparing outgoing orders for delivery, and coordinating with carriers for timely transportation
Demonstrated commitment to attention to detail by carefully inspecting products for quality, accuracy, and compliance with company standards, ensuring customer satisfaction and minimizing errors
Well-versed in implementing and adhering to safety protocols and regulations, including proper handling of hazardous materials, operation of machinery, and use of personal protective equipment (PPE)
Proficient in managing time effectively to prioritize tasks, meet deadlines, and maximize productivity in a fast-paced warehouse environment
Organized approach to maintaining warehouse layout and storage systems, optimizing space utilization, and facilitating efficient retrieval of goods for distribution or fulfillment
Possessing the physical stamina and endurance necessary to perform repetitive tasks, lift heavy objects, and withstand prolonged periods of standing, bending, and walking in a warehouse setting

Personal Information

Place of Birth: Ypsilanti
Date of Birth: 09/04/2002

References

References available upon request.

Timeline