Rickia Phelps
Statesville,NC
Summary
Dedicated professional with a strong background in medical assisting and customer service. Proven ability to multitask effectively, streamline patient intake processes, and improve overall patient satisfaction. Eager to leverage skills in a dynamic healthcare environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Certified Medical Assistant
Novant Health, Inc
Cleveland, NC
03.2025 - Current
- Assisted in patient intake processes, ensuring accurate collection of medical histories and insurance information.
- Supported healthcare providers with routine examinations and procedures, enhancing patient care quality.
- Managed electronic health records system, maintaining up-to-date patient information and documentation accuracy.
- Coordinated scheduling for patient appointments, optimizing provider availability and patient flow.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
Industrial Cleaner
The Budd Group
Cleveland, NC
09.2024 - 02.2025
- Operated industrial cleaning equipment to maintain facility cleanliness and safety standards.
- Conducted routine inspections to identify areas requiring deep cleaning or maintenance.
- Adhered to strict safety protocols while handling hazardous materials and chemicals.
- Collaborated with team members to execute efficient cleaning schedules and procedures.
Customer Service Professional
Lowes Corporate
Statesville, NC
10.2020 - 07.2024
- Delivered exceptional customer support, resolving inquiries and issues efficiently.
- Analyzed customer feedback to enhance service delivery and satisfaction.
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Improved sales abilities and product knowledge on continuous basis to provide optimal service and achieve quotas.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
Education
Certificate - Certified Medical Assisting
Stepping Stone Medical
Statesville, NC12-2024
Certificate - EMR/Medical Admin Staff Training
Mitchell Community College
Statesville, NC06-2015
High School Diploma -
Statesville High School
Statesville, NC06-2012
Skills
- Medical terminology
- EMR / EHR
- Phlebotomy
- Compassionate
- Specimens collection and processing
- Patient scheduling
- Injection administration
- Multitasking and organization
- Medication administration
- Training Students
- Immunization administration
Certification
- CCMA - Certified Clinical Medical Assistant
(National Healthcare Assoc.)
- Basic Life Support (American Heart Assoc.)
- SPICE ( North Carolina Nurse Assoc.)
Timeline
Certified Medical Assistant
Novant Health, Inc
03.2025 - Current
Industrial Cleaner
The Budd Group
09.2024 - 02.2025
Customer Service Professional
Lowes Corporate
10.2020 - 07.2024
Certificate - Certified Medical Assisting
Stepping Stone Medical
Certificate - EMR/Medical Admin Staff Training
Mitchell Community College
High School Diploma -
Statesville High School