RICKIE L HERRON

• Taking a Relationship-Management-type of approach to deepen existing client relationships as well as onboarding new-to-bank clients across diverse markets by identifying and fulfilling comprehensive banking needs while continuously growing the business.

Prior Roles at Truist Bank include:

• Premier Client and Branch Care Advisor II, Messaging Advisor, Client Frontline Solutions (Escalations/Complex Case Resolution), Account Security & Claims.
• Skillsets: Retail/Personal, Business, Digital, Loan, Credit Card, Credit Lines, Solutions (Sales), and Account Security & Claims.
• Stepped up in the absence of Team Manager, leading ACE, Readiness, and various team meetings to maintain operational continuity and teammate development.
• Led focus groups, special projects, and delivered presentations to various levels of management and associates, demonstrating leadership and communication skills.
• Prepared Reports/Summaries for meetings with various levels of managers and associates.

• Insurance Producer: Health, Accident, Life, Dental, Vision
• Account Management, Claims Processing, Utilize Lead-Management systems
• Sales and Client Case Manager
• Customer Service - Communication: Face-to face, Phone, Email, & Text
• Previously Licensed in: TN, VA, TX, SC, IL, MI, OH

• Managed and developed a team of up to 60 direct reports, fostering a culture of high performance, safety, and continuous improvement.
• Streamlined operational workflows across multiple teams, enhancing productivity and efficiency through change management initiatives.
• Implemented personnel development plans and mentored team members on best practices and safety protocols, resulting in improved team performance and compliance.
• Collaborated on special projects and initiatives to drive continuous improvement, focusing on key performance indicators (KPIs) to meet production goals.

• Prior Roles including: Quality Engineering Technician, and Product Development Engineering Technician
• Quality Engineering Support for Nissan and Dodge/Chrysler clients
• Product Analysis/Mechanical Forensics & Validation of Complaints, Customer Returns, and Warranty Claims
• Travel to customer/supplier locations as needed representing the face of the company and provide on-site support
• Review/Update Procedures, Controlled Documents
• Continuous Improvement Initiatives, Problem-Solving, and Root Cause Analysis
• Coordinate between Suppliers/Vendors, Quality Dep, and Operations Dep to resolve Supplier Quality Issues
• Create, Design, and Contract the Development of Custom & Proprietary technology with 3rd party Vendors
• Development of New Processes, Products, and Technology (Change Management)
• Communicate & Present Reports/Data used for major decisions
• U.S. Point of Contact and Coordination - Lead International Meetings for Joint Projects between U.S., China, France, and Mexico (internal and external customers)
• Create and Design Prototypes & Tests for New, Proprietary Technology
• Special Parts International Logistics - Creation of Shipping Docs allowing successful passage through Foreign Customs Dep of China, Mexico, and France
• Design Validation Plan & Report (DVP&R) testing
• Field-Test Product Analysis & Mechanical Forensics Testing/Reporting for Authorization of RMA/Claims Payments