Summary
Overview
Work History
Education
Skills
Timeline
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Rickie Richardson

Washington,DC

Summary

Dynamic and results-driven professional with extensive experience in customer service and kitchen operations at Jitjatjo. Proven ability to enhance teamwork and streamline food preparation processes while maintaining high standards of food quality and safety. Skilled in training new hires and fostering a collaborative environment to ensure exceptional guest experiences.

Overview

12
12
years of professional experience

Work History

Cook/Cashier Assistant

Jitjatjo
03.2021 - Current
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Monitored food quality and presentation to maintain high standards.
  • Restocked inventory and ingredient items to maintain optimal kitchen efficiency.

Cook/Cashier Assistant

Popeyes® Louisana Kitchen
06.2013 - 06.2022
  • Supervised kitchen staff, ensuring adherence to safety and hygiene standards.
  • Streamlined food preparation processes, enhancing efficiency in order fulfillment.
  • Trained new team members on menu items and cooking techniques.
  • Implemented inventory management practices to reduce waste and optimize supply usage.
  • Resolved customer complaints promptly, ensuring satisfaction with dining experience.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Communicated closely with servers to fully understand special orders for customers.

Customer Service Representative

Verizon
06.2020 - 06.2021
  • Resolved customer inquiries efficiently through multiple channels, enhancing overall satisfaction and loyalty.
  • Assisted in processing orders and returns, ensuring accuracy and adherence to company policies.
  • Collaborated with team members to improve service delivery processes, fostering a positive work environment.
  • Mentored new representatives on best practices in customer interaction and problem resolution techniques.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Server/Host

IHOP
08.2018 - 11.2019
  • Delivered exceptional customer service in high-pressure environments to enhance guest satisfaction.
  • Managed food and beverage orders efficiently, ensuring timely service to all patrons.
  • Trained new staff on best practices for service standards and menu knowledge.
  • Collaborated with kitchen staff to facilitate smooth communication and order accuracy.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Interpreter

National Parks Service
06.2014 - 09.2014
  • Collaborated with multidisciplinary teams to deliver effective language services in high-pressure environments.
  • Developed glossaries and reference materials to enhance interpretation accuracy and consistency across various contexts.
  • Facilitated communication between clients and service providers, ensuring accurate interpretation of complex information.
  • Mentored junior interpreters, providing guidance on best practices for professional interpretation techniques.
  • Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.

Education

High School Diploma -

CALVIN COOLIDGE SHS
Washington, DC
06-2014

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food preparation
  • Multitasking and organization
  • Kitchen organization
  • Strong attention to safe food handling procedures
  • Frying
  • Food presentation
  • New hire training
  • Event catering
  • Focused and disciplined
  • Calm demeanor
  • Teamwork and collaboration

Timeline

Cook/Cashier Assistant

Jitjatjo
03.2021 - Current

Customer Service Representative

Verizon
06.2020 - 06.2021

Server/Host

IHOP
08.2018 - 11.2019

Interpreter

National Parks Service
06.2014 - 09.2014

Cook/Cashier Assistant

Popeyes® Louisana Kitchen
06.2013 - 06.2022

High School Diploma -

CALVIN COOLIDGE SHS

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Rickie Richardson