Summary
Overview
Work History
Education
Skills
Languages
Timeline
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UNIQUA JEFFERSON

MOUNT VERNON,IL

Summary

Dynamic professional with a proven track record at HUCKS and Comcast, excelling in customer service and cooking. Demonstrated ability to resolve conflicts and manage high-stress situations, enhancing customer loyalty and satisfaction. Skilled in food handling and customer support, adept at multitasking and problem-solving to meet and exceed employer expectations.

Overview

9
9
years of professional experience

Work History

COOK/Cashier Assistant

HUCKS
02.2024 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.

Call Center Representative

Comcast
03.2016 - 06.2019
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.

Education

High School Diploma -

MOUNT VERNON TOWNSHIP HIGH SCHOOL
MOUNT VERNON,IL
05-2012

Skills

  • Customer service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Problem-solving skills
  • Customer support
  • Data entry
  • Call center customer service

Languages

English
Full Professional

Timeline

COOK/Cashier Assistant

HUCKS
02.2024 - Current

Call Center Representative

Comcast
03.2016 - 06.2019

High School Diploma -

MOUNT VERNON TOWNSHIP HIGH SCHOOL

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UNIQUA JEFFERSON