Ricky Boothe
Lantana Beach ,Florida
Summary
Dynamic Store Manager with extensive experience at Family Dollar, excelling in customer service and team leadership. Proven track record in inventory management and loss prevention, achieving a significant reduction in shrinkage. Skilled in training and mentoring staff, fostering a positive environment that enhances customer satisfaction and drives sales.
Overview
20
20
years of professional experience
Work History
Store Manager
Family Dollar
West Palm Beach, FL
06.2013 - 04.2026
- Supervised daily store operations to ensure compliance with company policies.
- Trained and mentored new team members on customer service standards.
- Managed inventory levels, conducting regular stock assessments for accuracy.
- Developed promotional displays to enhance product visibility and drive sales.
- Analyzed sales reports to identify trends and optimize product placement strategies.
- Implemented loss prevention measures reducing shrinkage through staff training.
- Coordinated scheduling of staff shifts to maintain optimal coverage during peak hours.
- Fostered a positive shopping environment by addressing customer inquiries promptly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Customer Service Representative
Uhaul Moving And Storage
West Palm Beach, FL
01.2006 - 02.2011
- Supervised daily store operations to ensure compliance with company policies.
- Trained and mentored new team members on customer service standards.
- Managed inventory levels, conducting regular stock assessments for accuracy.
- Developed promotional displays to enhance product visibility and drive sales.
- Analyzed sales reports to identify trends and optimize product placement strategies.
- Implemented loss prevention measures reducing shrinkage through staff training.
- Coordinated scheduling of staff shifts to maintain optimal coverage during peak hours.
- Fostered a positive shopping environment by addressing customer inquiries promptly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
High School Diploma -
Palm Beach Lakes
West Palm Beach, FL06-2006
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Outstanding communication skills
Team leadership and coaching
Inventory management
Store merchandising
Cash management
Retail inventory management
Shift scheduling
Employee training
Inventory control
Recruitment and hiring
POS systems
Team building and leadership
Team motivation
Recruiting and hiring
Operations management
Supply ordering
Policies and procedures
Staff supervision
Staff management
Employee scheduling
Accurate cash handling
Documentation and reporting
Relationship building and management
Accomplishments
2021 best inventory results in district for lowest shrink
2022 and 2024 best sales performance and growth in the district for those years
Timeline
Store Manager
Family Dollar
06.2013 - 04.2026
Customer Service Representative
Uhaul Moving And Storage
01.2006 - 02.2011
High School Diploma -
Palm Beach Lakes