Summary
Overview
Work History
Education
Skills
Timeline
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Ricky Conner

Long Beach,CA

Summary

Driven professional with a diverse background, including a pivotal role at Mercy House Inc, where "I" excelled in crisis intervention and recovery planning. Skilled in IT support and tax preparation, demonstrating strong client engagement and technical troubleshooting abilities. Achieved significant client progress through individualized service plans, showcasing a blend of empathetic client support and technical acumen.

Overview

10
10
years of professional experience

Work History

Mental Health Support Worker

Mercy House Inc
03.2021 - Current
  • Provided complex crisis intervention and stabilization to patients in psychological distress.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Documented client progress in confidential files.
  • Provided clients with recommendations to community resources.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.

IT Specialist

Secure Medical Billing
11.2019 - 02.2021
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Monitored systems in operation and input commands to troubleshoot areas.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Developed and implemented preventive maintenance procedures.
  • Researched and identified solutions to technical problems.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Created user accounts and assigned permissions.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Monitored system performance to identify potential issues.

Tax Professional

Creative Tax Solutions, LLC
12.2015 - 09.2019
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Provided information about available products and services to clients, resulting in increased business opportunities.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • Offered clients recommendations to reduce tax liabilities.
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
  • Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
  • Maintained compliance by adhering to current tax laws and regulations.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Analyzed financial records to verify accuracy of tax returns.
  • Prepared US, multistate, and international tax returns for business clients.

Education

No Degree -

Riverside Community College
Riverside, United States

Skills

  • Suicide Prevention
  • Recovery planning
  • Client Engagement
  • Individualized service plans

Timeline

Mental Health Support Worker

Mercy House Inc
03.2021 - Current

IT Specialist

Secure Medical Billing
11.2019 - 02.2021

Tax Professional

Creative Tax Solutions, LLC
12.2015 - 09.2019

No Degree -

Riverside Community College

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