RICKY COSTELLO
Las Vegas,United States
Summary
Compassionate Patient Services Representative with 13 years of experience in delivering exceptional customer care and optimizing service operations. Proven expertise in streamlining processes to enhance patient and customer experiences and improve satisfaction ratings. Skilled in managing schedules, leading teams, and implementing effective strategies. Excellent track record of increasing efficiency and accuracy in fast-paced environments while maintaining a strong focus on patient needs. Committed to fostering a welcoming atmosphere that supports both clients and colleagues.
Overview
15
15
years of professional experience
Work History
Bartender
Classic Jewel
03.2025 - Current
- Implemented new SOP's which improved overall customer satisfaction and online reviews by 1.5 stars.
- Created new weekly event nights, promotions and posters which improved sales by 13%.
- Improved efficiency by revamping ordering and inventory processes, cutting waste by 35%.
Tour Guide
Eat Seattle
01.2022 - 01.2024
- Received the most five star reviews from customers in 2023.
- Provided expert knowledge on Seattle’s food culture, history, and culinary scene.
- Was featured on websites, interviews and reels for excellent customer service and knowledge.
Reception Team Leader
Seattle Veterinary Specialists
01.2016 - 01.2019
- Managed front desk operations, scheduling appointments and assisting clients.
- Improved billing accuracy by 20% by retraining employees.
- Improved wait times by up to 5-10 minutes by improving clinic flow.
Patient Services Representative
Polyclinic
01.2014 - 01.2016
- Was quickly moved up in the ranks for busier doctors with complicated schedules.
- Improved the patient waiting area which improved our online reviews by 1 star overall.
- Received employee of the month multiple times for excellent patient feedback.
Patient Services Representative
Virginia Mason Medical
01.2011 - 01.2014
- Rewrote the surgery scheduling SOP's to improve work flow.
- Collaborated with healthcare professionals to streamline patient flow and improve service delivery.
- Often requested by executive physicians for special projects.
Education
CCMA
College of Southern Nevada
Las Vegas11.2025
AAAS - Marketing, General Business
Shoreline Community College
Shoreline01.2019
Skills
- Patient care
- Customer Service
- Schedule Management
- Triage
- Phone Etiquette
- Leadership
- Empathy
- Communication
Timeline
Bartender
Classic Jewel
03.2025 - Current
Tour Guide
Eat Seattle
01.2022 - 01.2024
Reception Team Leader
Seattle Veterinary Specialists
01.2016 - 01.2019
Patient Services Representative
Polyclinic
01.2014 - 01.2016
Patient Services Representative
Virginia Mason Medical
01.2011 - 01.2014
AAAS - Marketing, General Business
Shoreline Community College
CCMA
College of Southern Nevada