Ricky Cray
SPRINGVALE
Summary
Dynamic professional with extensive experience in store operations and team leadership. Known for strong problem-solving abilities and critical thinking, successfully implemented strategies that improved customer engagement and reduced inventory shrinkage, ensuring a productive retail environment.
Overview
7
7
years of professional experience
Work History
Store Manager
Rent-A-Center
Sanford, ME
03.2021 - 06.2026
- Directed daily store operations, ensuring optimal customer service and adherence to company policies.
- Trained and mentored staff on sales techniques, product knowledge, and inventory management processes.
- Analyzed sales trends to develop strategies that enhanced merchandise presentation and increased store profitability.
- Implemented effective inventory control measures to reduce shrinkage and improve stock accuracy.
- Collaborated with marketing teams to execute promotional events driving customer engagement and sales growth.
- Resolved customer issues promptly, enhancing satisfaction levels and fostering repeat business opportunities.
- Fostered a positive team environment through regular feedback, performance reviews, and employee recognition programs.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Wood Shop Labor
Interex
Amesbury, MA
08.2019 - 03.2021
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Delivered services to customer locations within specific timeframes.
Education
High School Diploma -
Wells High School
Wells, ME06-1995
Certified Medical Assistant - Medical Assistant
Seacoast Career School
Sanford, ME06-2013
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership
- Multitasking
- Dependable and responsible
- Flexible and adaptable
- Critical thinking
- Structural firefighting
- Stress tolerance and resilience
- Medical response
- Fitness and agility
- Emergency scene management
- Firefighting activities
- Vehicle extrication
- Emergency medical treatment
Timeline
Store Manager
Rent-A-Center
03.2021 - 06.2026
Wood Shop Labor
Interex
08.2019 - 03.2021
Certified Medical Assistant - Medical Assistant
Seacoast Career School
High School Diploma -
Wells High School