Ricardo Fuentes
Cheyenne,WY
Overview
11
11
years of professional experience
Work History
Store Manager
Buckle Inc
Cheyenne, Wyoming
11.2022 - Current
- Developed strategies to maximize sales and profitability.
- Led daily store operations and ensured adherence to company policies.
- Trained and mentored staff to enhance customer service and improve product knowledge.
- Managed inventory levels and coordinated efficient restocking to maintain optimal product availability.
- Oversaw cash handling processes, ensuring accuracy in transactions and deposits.
- Recruited, trained and supervised new employees.
- Resolved customer complaints promptly to ensure customer satisfaction and retention.
Lead Server
Doug’s Dinner
Fort Collins, Colorado
12.2016 - 03.2024
- Managed team of 6 servers, delegating tasks and ensuring timely service delivery.
- Oversaw dining room operations to ensure efficient service during peak hours.
- Provided exceptional service to high volume of daily customers.
- Resolved customer inquiries and issues, enhancing overall dining experience.
- Addressed customer complaints efficiently and courteously, maintaining restaurant standards.
- Assisted with training new employees on proper table setting, menu knowledge, and customer service techniques.
- Worked with management to coordinate special functions and events.
Bank Teller
Wells Fargo
Longmont, Colorado
12.2015 - 12.2016
- Processed customer transactions with accuracy and efficiency.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Assisted customers with account inquiries and provided tailored product information to enhance customer satisfaction.
- Resolved customer issues through effective communication, improving customer retention and satisfaction.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Exceeded sales goals by proactively promoting bank products and services during customer interactions.
- Built and maintained client relationships through quality, personalized interactions.
- Trained new tellers on operational procedures and systems usage.
- Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Education
High School Diploma -
Parowan High School
Parowan, UT05-2010
Skills
- Sales Performance & Revenue Growth
- Customer relationship management
- Retail operations
- Staff training
- Management Development
- Time management
- Bilingual fluency in Spanish and English
- Leadership skills
Timeline
Store Manager
Buckle Inc
11.2022 - Current
Lead Server
Doug’s Dinner
12.2016 - 03.2024
Bank Teller
Wells Fargo
12.2015 - 12.2016
High School Diploma -
Parowan High School