Ricky Hazen
Port Richey,Fl
Summary
Knowledgeable technician with solid history of managing projects and installs while driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Technical Contractor
U.S.
01.2005 - Current
- Setup, installation, repair, and maintenance of a wide variety of equipment. Such equipment includes; PCs, laptops, printers, servers, LCD/Plasma televisions, POS equipment, medical equipment, and more. Many installations for large and small scale networks. Camera systems and camera installations.
Manager/Owner
S & R Computer Systems
Essex, VT
11.2001 - 01.2008
- Responsibilities include: Providing technical support to local and remote customers. Providing in-home and business repair services/IT staffing. Overseeing in-store and field staff. Day to day accounting and bookkeeping.
Sub-Contractor/Project Coordinator
Tower Computers
Essex, VT
06.2004 - 06.2007
- Project lead for large store installations/rollouts. Arrange contracts and staff for installations.
Technical Sub-Contractor
Rollouts Inc.
Chaska, MN
02.2004 - 06.2007
- Provide general technical services varying from POS conversions to Wireless installations.
Education
A+ CompTIA Certified Technician -
New Horizons Computer Learning Center
Williston, VT06-2002
N+ CompTIA Certified Technician - undefined
New Horizons Computer Learning Center
Williston, VT06-2002
Microsoft MCSE 2000 Training - undefined
New Horizons Computer Learning Center
Williston, VT06-2002
High School Diploma - undefined
Lamoille Union High School
Hyde Park, VT01-2002
Computer Training - undefined
Green Mountain Technology Center
Hyde Park, VT01-2002
Skills
- POS and retail troubleshooting and repair
- Project leadership
- Emergency response
- Clear communication
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
Accomplishments
I started contracting with OnForce.com where I maintained a 100% satisfaction rating through over 1200 completed tickets.
I have extensive experience in networking from small businesses to large scale such as Amazon centers.
I have been installing and repairing point of sale systems since 2005 for large retail sites.
Certification
- CompTIA A+: COMP10510709
- CompTIA N+: COMP10510709
- Samsung ID: HA2EA12297858
- 2008 LCD Certification
- 2009 LCD Certification
- Monochrome Laser Printers
- Color Laser Printers
- Multifunction Laser Printers
- Toshiba TAT: 101786
- HP MasterTech PC
- HP MasterTech TV
- Dell DCSE: DCSE #419534
- Foundation 2005 Latitude Certification
- Foundation 2005 Inspiron Certification
- Foundation 2005 Desktops Certification
- Foundation 2007 Desktops Certification
- Foundation 2007 Portables Certification
- Foundation 2008 Desktops Certification
- Foundation 2008 Portables Certification
- Foundation 2009 Desktops Certification
- Foundation 2009 Portables Certification
- Basic Wireless Technology Certification
- Servers - Associate Server Certification V7.0 Certification
- Servers - PowerEdge 1500SC Product Certification
- Servers - PowerEdge 1900 Product Certification
- Portables - Inspiron 1200 / Inspiron 2200 / Latitude 110L Product Certification
- Portables - Inspiron 1300, B120 B130, Latitude 120L Certification
- Portables - Latitude X1 Product Certification
- Portables - Latitude D820 / Precision M65 Product Certification
- Portables - Latitude D810 / Precision M70 Product Certification
- Portables - Latitude D620 - Product Certification
- Portables - Latitude D410 Product Certification
- Portables - XPS M1210 Product Certification
- Portables - XPS 2010 Product Certification
- Portables - Inspiron 630m XPS M140 Certification
- Portables - XPS M1530 Certification
- Portables - XPS M1330 - Certification
- Portables - XPS - M1730 - Certification
- Portables - Latitude XT Certification
- Portables - Inspiron 1420 Certification
- Portables - Latitude D531 - Certification
- Portables - Inspiron 1720/1721 Certification
- Portables - Inspiron 1525/1526 Certification
- Portables - Inspiron 1520/1521 Certification
- Printers - Dell 3115cn Certification
- Printers - Dell M5200 N - Certification
- Printers - Dell 5210n/5310n- Certification
- Printers - Dell 3110cn Printer - Certification
- Printers - Dell 1815n - Certification
- Printers - Dell P1500 and 5200S2500N Certification
- Printers - Dell 1600n Certification
- Printers - Dell 1700 / 1700n Certification
- Printers - Dell 3100cn Certification
- Printers - Dell 5100cn Certification
- Printers - Dell 1720/1720dn - Certification
- Storage - PowerVault 112T to 124T Product Certification
- Storage - PowerVault 100T Travan 40 Drive Product Certification
- Workstations - Precision 490/690 Product Certification
- Workstations - Precision 390 Product Certification
- Workstations - Small Form Factor V. 2 Chassis Certification
- Workstations - Mini-Tower V.2 Chassis Certification
- Workstations - Desktops V.2 Chassis Certification
- Workstations - Dell AIO 20 Desktop Chassis Certification
- Workstations - Slim-Tower Chassis Certification
- Workstations - Mini-Tower V.3 Chassis Certification
- Workstations - Full-Sized Tower V.2 Chassis Certification
- Client - On-Site Troubleshooting w/Power Tester Certification
- Client - Softskills - Certification
- Client - Managed Deployment Tech Lead Assessment Certification
- Televisions - TV 101 Certification
- Televisions - 4200 Plasma TV Certification
- Point of Sale Product Certification
- Wireless - 2300 TrueMobile Wireless - Certification
- Dell ESD - Certification
Timeline
General Technical Contractor
01.2005 - Current
Sub-Contractor/Project Coordinator
Tower Computers
06.2004 - 06.2007
Technical Sub-Contractor
Rollouts Inc.
02.2004 - 06.2007
Manager/Owner
S & R Computer Systems
11.2001 - 01.2008
N+ CompTIA Certified Technician - undefined
New Horizons Computer Learning Center
Microsoft MCSE 2000 Training - undefined
New Horizons Computer Learning Center
High School Diploma - undefined
Lamoille Union High School
Computer Training - undefined
Green Mountain Technology Center
A+ CompTIA Certified Technician -
New Horizons Computer Learning Center