Ricky Henry
West Palm Beach,FL
Summary
Enthusiastic and reliable hospitality professional with hands-on experience in fast-paced food service environments. Proven ability to deliver excellent customer service, lead team members effectively, and adapt quickly to new challenges. Seeking to bring strong communication and multitasking skills to a committed team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Food Runner
Restoration Hardware
West Palm Beach, FL
10.2025 - Current
- Delivered exceptional food service to enhance guest satisfaction and dining experience.
- Coordinated timely delivery of food orders to ensure efficiency during peak hours.
- Collaborated with kitchen staff to maintain accurate communication and order accuracy.
- Assisted in training new team members on food handling procedures and service standards.
Team Lead
Panera Bread
Palm Beach Gardens, FL
06.2024 - 10.2025
- Managed resource allocation and optimized workflow for enhanced team productivity.
- Facilitated communication between departments to streamline processes and resolve issues.
- Developed training materials and conducted sessions for new team members on best practices.
Retail Team Member
Panera Bread
Palm Beach Gardens, FL
11.2023 - 06.2024
- Maintained clean and organized store environment to ensure safety and accessibility.
- Operated point-of-sale systems for efficient transaction processing.
- Stocked shelves and arranged merchandise displays to promote sales.
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
Education
No Degree - Business Analytics & Artificial Intelligence
Florida International University
Miami, FL05-2030
High School Diploma -
John I Leonard High School
Greenacres City, FL05-2026
Skills
- Fast learner and adaptable in high-pressure settings
- Customer focus
- Strong teamwork and communication
- Basic understanding of Haitian Creole
Certification
Entrepreneurship and Small Business
Timeline
Food Runner
Restoration Hardware
10.2025 - Current
Team Lead
Panera Bread
06.2024 - 10.2025
Retail Team Member
Panera Bread
11.2023 - 06.2024
No Degree - Business Analytics & Artificial Intelligence
Florida International University
High School Diploma -
John I Leonard High School