Ricky Jean-Baptiste
Tampa
Summary
Detail-focused Assistant brings hands-on approach and amazing energy to meet task-based needs. Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations.
Overview
8
8
years of professional experience
Work History
Business Associate
Skinny Tax
08.2024 - Current
- Engaged with customers to build business relationships.
- Evaluated competitive landscape regularly to inform strategic planning decisions, leading to sustained business growth in dynamic markets.
- Coordinated events and conferences that showcased the company''s expertise, strengthening its reputation within the industry.
- Analyzed financial data to identify areas for improvement, implementing targeted strategies to enhance profitability.
- Implemented data-driven strategies to optimize business growth and increase revenue.
Administrative Assistant
Century Fasteners
07.2023 - 04.2024
- Provided administrative support to the executive team, including scheduling meetings and managing calendars
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff
- Managed incoming calls while providing information or transferring callers to appropriate personnel
- Listened to customer concerns, answered customer questions and provided information about the company's products and services
- Assisted all customers through inbound calls, emails and/or chats
- Memorized company products and services for the best possible customer experience
Customer Service Representative (remote)
24-7 Intouch
12.2021 - 09.2022
- Delivered top-notch administrative support to office staff, promoting excellence in office operations
- Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors
- Assisted in marketing efforts by identifying prospects and cold calling to induce sales
- Fielded phone calls from clients and provided informative answers to questions
Sales Associate
Shoe Palace
05.2021 - 10.2021
- Helped customers locate products and checked the store system for merchandise at other sites
- Operated cash registers, assisted customers with sales, stocked and organized shelves, and answered questions about the company policies, merchandise, and services
- Resolved customer questions in-person and over the telephone
- Put away merchandise and correctly recorded product inventory levels
- Welcomed customers, maintained floor appearance, directed customers to goods and to cash register checkout
- Increased company sales and assisted customers with products that suited their needs
Assistant
Golden Gate Public Library
08.2016 - 02.2018
- Organized and maintained filing systems for documents and records
- Assisted in the preparation of reports, presentations and correspondence
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
Education
Master of Business Administration -
Fisher College
Boston, MA01.2024
BACHELOR OF ARTS - COMMUNICATIONS AND SCIENCES
University of South Florida
Tampa, FL01.2022
HIGH SCHOOL DIPLOMA -
Palmetto Ridge High School
Naples, FL01.2018
Skills
- File Management
- Meeting Support
- Administrative Support
- Data Entry
- Office Administration
Timeline
Business Associate
Skinny Tax
08.2024 - Current
Administrative Assistant
Century Fasteners
07.2023 - 04.2024
Customer Service Representative (remote)
24-7 Intouch
12.2021 - 09.2022
Sales Associate
Shoe Palace
05.2021 - 10.2021
Assistant
Golden Gate Public Library
08.2016 - 02.2018
BACHELOR OF ARTS - COMMUNICATIONS AND SCIENCES
University of South Florida
HIGH SCHOOL DIPLOMA -
Palmetto Ridge High School
Master of Business Administration -
Fisher College
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