Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ebony Lawrence

Frisco,TX

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

7
7
years of professional experience

Work History

Business Solutions Manager

JPMorgan Chase
Plano, Texas
06.2024 - Current
  • Collaborated with stakeholders to define project requirements and objectives.
  • Monitored performance metrics to ensure that all systems were functioning optimally.
  • Managed vendor relationships related to the implementation of new business solutions.
  • Provided guidance and mentorship to junior team members on best practices.
  • Assisted senior management in making informed decisions based on data analysis.
  • Created and maintained procedural documentation for various business solutions.
  • Provided leadership in the development of process mapping techniques to optimize performance outcomes.
  • Facilitated communication between team members during project planning phases.
  • Established key performance indicators based on organizational objectives.
  • Led training sessions for staff members on new processes or updates to existing ones.
  • Implemented new procedures to reduce waste, increase productivity, and enhance customer satisfaction.
  • Conducted regular audits to verify compliance with quality control standards.
  • Administered daily processes by maintaining information integrity and verifying completeness of established procedures.

Transactions Manager

JPMorgan Chase
Lewisville , TX
05.2021 - Current
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Monitored staff performance and addressed issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Entered time and attendance logs in preparation for payroll.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
  • Maintained adequate staffing to meet objectives within budget.
  • Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Recruited and hired qualified candidates to fill open positions.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Created training modules and documentation to train staff.

Claims Team Leader

JPMorgan Chase
Lewisville, TX
09.2019 - 07.2021
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Oversaw onboarding processes for new team members, delivering training on claims handling.
  • Submitted clean claims to reduce denial rates, following payer reimbursement policies and procedures.
  • Managed team members effectively to meet high production standards with accurate results.
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Motivated team members to maintain targeted turnaround time to obtain processing goals.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Claims Specialist

JPMorgan Chase
Lewisville, TX
06.2018 - 08.2019
  • Communicated with other departments to establish action plans and manage open claims to closure.
  • Collaborated with fellow team members to manage large volume of claims.
  • Documented specific claims by completing and recording forms, reports and logs.
  • Signed payment approvals accepted claims.
  • Assisted claimants, providers and clients with problems or questions regarding claims.
  • Assessed and conducted negotiations within authority limits to settle claims.
  • Handled modification and updating of policies.
  • Investigated and analyzed requirements to improve timeliness of reports to customers.
  • Organized information by using spreadsheets, databases or word processing applications.
  • Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.

Education

Bachelor of Science - Business

Texas Woman's University
Denton, TX
05.2021

Associate of Science -

North Central Texas College
Flower Mound, TX

Skills

  • Staff Development
  • Project Management
  • Hiring and Training
  • Documentation and Reporting
  • Verbal and Written Communication
  • Recruitment and Hiring
  • Managing Operations and Efficiency
  • Training and Development
  • Teamwork and Collaboration
  • Complex Problem Solving
  • Employee Coaching and Motivation
  • Work Planning and Prioritization
  • Performance Tracking and Evaluation
  • Staff Training
  • Performance Evaluations
  • Goal Setting
  • Administration and Reporting
  • Employee Development
  • scheduling and coordinating
  • Issue and Conflict Resolution
  • MS Office
  • Decision Making
  • Interpersonal Relations
  • Time Management
  • Computer Skills
  • Customer Service
  • Calm Under Pressure
  • Professional and Courteous

Timeline

Business Solutions Manager

JPMorgan Chase
06.2024 - Current

Transactions Manager

JPMorgan Chase
05.2021 - Current

Claims Team Leader

JPMorgan Chase
09.2019 - 07.2021

Claims Specialist

JPMorgan Chase
06.2018 - 08.2019

Bachelor of Science - Business

Texas Woman's University

Associate of Science -

North Central Texas College

Similar Profiles

CREATE PROFILE