Ricky Kerr
Indianapolis,IN
Summary
Driven and adaptable professional with experience in fast-paced, team-oriented environments. Demonstrates strong problem-solving abilities, effective communication skills, and a commitment to excellence in both technical and customer-facing roles. Recognized for leadership, initiative, and the ability to build meaningful relationships across diverse groups. Focused on continuous growth and contributing value in any professional setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier
Kroger
Indianapolis, IN
05.2024 - Current
- Cash handling and payment processing
- Point of Sale system operation
- Accurate transaction processing
- Customer service and communication
- Register balancing and cash drawer management
- Problem resolution and handling customer concerns
- Ability to work in a fast-paced environment
- Attention to detail
- Team collaboration
- Time management
Pathway Student - IT Representative- Help Desk
OneAmerica
Indianapolis, IN
12.2023 - Current
- Technical troubleshooting (hardware and software issues)
- Ticketing system management and service request resolution
- Active Directory account management and access control
- Laptop imaging and device deployment
- User account setup and system configuration
- Password resets and credential support
- Enterprise IT support in a corporate environment
- Problem-solving and analytical thinking
- Clear communication with non-technical users
- Time management and ability to meet service level expectations
- Team collaboration and issue escalation
Education
Bachelor of Science - Informatics
Indiana University of Indianapolis
Indianapolis, IN12-2026
Associate of Science - Information Technology
Marian University
Indianapolis, IN08-2025
Skills
- Technical problem solving
- Analytical thinking
- Professional communication
- Customer and client support
- Team collaboration
- Time management
- Adaptability
- Conflict resolution
- Attention to detail
- Process improvement
Certification
- Associate in Risk Management
Timeline
Cashier
Kroger
05.2024 - Current
Pathway Student - IT Representative- Help Desk
OneAmerica
12.2023 - Current
Bachelor of Science - Informatics
Indiana University of Indianapolis
Associate of Science - Information Technology
Marian University