Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
Generic
Ricky Latham

Ricky Latham

Erie,PA

Summary

Effective and results-driven leader with a proven track record in building high-performing teams and enhancing customer service excellence. Expertise in training and mentoring employees to unlock their full potential, consistently exceeding sales targets and delivering exceptional customer experiences. Committed to a leadership philosophy that prioritizes collaboration, empowerment, and continuous improvement, fostering a motivated team environment. Skilled in developing innovative strategies to drive revenue growth and achieve organizational success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Director of Customer Service

1st Phorm
08.2022 - Current
  • Innovative and results-driven director of customer service with over 2 years of experience in designing and implementing customer-centric strategies that drive satisfaction and loyalty.
  • Expertise in leading high-performing teams, enhancing service delivery, and leveraging data to inform decision-making.
  • Adept at fostering cross-departmental collaboration to ensure seamless customer experiences and operational efficiency
  • Proven ability to cultivate and develop a strong team culture.
  • Responded to customer requests for products, services, and company information.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Assistant Warehouse Manager

1st Phorm
02.2019 - 08.2022
  • Dynamic and detail-oriented warehouse assistant manager with over 2 years of experience in overseeing warehouse operations and leading teams to achieve efficiency and productivity.
  • Proven track record in inventory management, order fulfillment, and optimizing warehouse layout to maximize space utilization.
  • Skilled in training and mentoring staff, ensuring compliance with safety standards, and implementing process improvements to enhance operational workflows.
  • Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.

Server

O'Charleys
03.2014 - 02.2018
  • Enthusiastic and customer-focused server with 4 years of experience in fast-paced dining environments.
  • Adept at delivering exceptional service while maintaining a positive atmosphere.
  • Skilled in menu knowledge, multitasking, and building rapport with guests to enhance their dining experience.
  • Committed to teamwork and supporting a smooth front-of-house operation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

High School Diploma -

Northwest High School
Cedar Hill
08-2016

Skills

  • Training Program Development
  • Customer Service Management
  • Customer Feedback Systems
  • Active Listening
  • Critical Thinking
  • Leadership
  • Strong Communicator
  • Problem-Solver

Certification

  • NASM CPT - Certified Personal Trainer
  • NASM CNC - Certified Nutrition Coach

Hobbies

1. Exercising

2. Reading and working on self development

3. Traveling with the family

4. Trying new cuisine

5. Watching and playing sports

Timeline

Director of Customer Service

1st Phorm
08.2022 - Current

Assistant Warehouse Manager

1st Phorm
02.2019 - 08.2022

Server

O'Charleys
03.2014 - 02.2018

High School Diploma -

Northwest High School

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Ricky Latham