Ricky Marion
Douglasville,GA
Summary
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication abilities.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
City Gear
Atlanta, Georgia
12.2024 - 12.2025
- Ensured compliance with company policies and operational standards across all store functions.
- Coordinated marketing initiatives to increase brand awareness and customer engagement.
- Managed vendor relationships, negotiating contracts to secure favorable terms for the store.
- Developed training programs that improved employee skills and productivity levels.
Retail Store Manager
Footlocker, Foot Action, And Kids Footlocker
Atlanta, Georgia
01.2019 - 12.2024
- Directed daily operations to enhance customer experience and drive sales growth.
- Trained and mentored staff, fostering a collaborative team environment.
- Implemented inventory management practices to reduce shrinkage and optimize stock levels.
- Analyzed sales data to identify trends and develop strategies for performance improvement.
Retail Store Manager
T-Mobile
Riverdale, GA
10.2015 - 01.2019
- Answered incoming telephone calls with professional and knowledgeable responses
- Solicited referrals from satisfied clients
- Met incoming customers and provided immediate assistance
- Listened to customer needs and preferences to provide accurate advice
- Increased purchase totals by recommending additional items
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Enhanced sales by implementing merchandising and promotional improvements
- Increased profits 41% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis
Assistant Manager
Finish Line
Morrow, GA
07.2015 - 06.2018
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies
- Trained team members in successful strategies to meet operational and sales targets
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Coached team on effective upselling and cross-selling methods
Education
High School Diploma - undefined
Pinnacle Charter High School
Tempe, AZ01.2011
Skills
- Cash handling and management Friendly
- Goal-oriented Calm under pressure
- Detail-oriented Courteous demeanor
- Fast learner Multitasking skills
- Excellent communication skills Follows procedures
- Critical thinker Safety management
- Excellent time management
- Adaptable learner
- Leadership abilities
- Energetic personality
- High-energy attitude
Timeline
Retail Store Manager
City Gear
12.2024 - 12.2025
Retail Store Manager
Footlocker, Foot Action, And Kids Footlocker
01.2019 - 12.2024
Retail Store Manager
T-Mobile
10.2015 - 01.2019
Assistant Manager
Finish Line
07.2015 - 06.2018
High School Diploma - undefined
Pinnacle Charter High School