Ricky Marshall
Mark Taylor Residential
Phoenix,AZ
2
Certifications
11
years of professional experience
Manager of Facilities and Service overseeing property maintenance and service operations across apartment communities. Manages facilities teams, property lease-up and punch inspections, Maintaining great relationships with owner clients, interim site coverage, and day-to-day service delivery while supporting service teams with plumbing, electrical, HVAC, appliance repair, drywall, and painting work.
Work History
SENIOR MANAGER OF FACILITIES AND SERVICE
5 Years 9 Months- Resolve property issues and resident concerns across communities while maintaining service quality and clear resident communication.
- Have led facilities and service teams for Mark Taylor across Lakeside Drive, ArLo, and Elanto at Prasada apartments, and The Hillburn Apartments, plus interim service coverage for Piedmont, Domus and Novellas properties, CTC McDowell, CTC Paradisi.
- I have completed Lease-Ups for Elanto at Prasada & The Hillburn including managing owner client relationships and builder relationships, start up ordering and managing amentity and model design, punch/ inspection and acceptance of all homes, creating and implementing operating procedures, budget, capital planning, working with clients to secure city, civil C of O.
- Perform preventive maintenance and property inspections as necessary to support safe operations and reduce recurring repair issues.
- Handling of budget and ordering, scheduling of approved vendors, managing and deligating to team members, maintaining quick apartment turnover times and service requests.
- plumbing and soldering, electrical and HVAC repair and troubleshooting, home remediation, appliance repair, drywall, and painting for day-to-day service needs.
- I have a background in flooring, flood / water restoration and mitigation & plumbing.
MAINTENANCE SUPERVISOR
3 Years- Oversaw maintenance operations, prioritizing repairs across apartment communities to support timely resident service.
- Managed plumbing, electrical, HVAC, appliance repair, drywall, and painting tasks for occupied units and common areas.
- Conducted property inspections and documented follow-up needs to keep service quality consistent across Biltmore at Camelback and Shoreline at the Lakes.
- Coordinated vendor scheduling, contractor oversight, and occupancy turnover work while balancing priorities with service technicians.
Lead Maintenance Technician
2 Years- Performed preventive maintenance, appliance repair, and HVAC troubleshooting for student housing units.
- Handled plumbing, soldering, electrical, and HVAC repairs to keep dorm systems operational.
- Managed semester move-in and move-out turnover, preparing units for new student arrivals.
Education
High School Diploma
Skills
Plumbing and soldering
Electrical and HVAC
Appliance repair
Drywall and painting
Preventive maintenance
HVAC troubleshooting
Electrical system repair
Yardi and Resman literacy
Work order management
Vendor coordination
Property inspections
Budget oversight
Capital project coordination
Contractor oversight
Safety compliance audits
Maintenance budgeting
Occupancy turnover coordination
Personal Information
Title: MANAGER OF FACILITIES AND SERVICE
AWARD
AMA Service Supervisor of the year Winner 2024, Mark - Taylor MFS of the year Finalist 2024
Certification
OSHA 30
Timeline
SENIOR MANAGER OF FACILITIES AND SERVICE
Mark Taylor Residential
01.2021 - CurrentRead More
MAINTENANCE SUPERVISOR
Pinnacle Property Management / Cushman and Wakefield
01.2018 - 01.2021Read More
Lead Maintenance Technician
American Campus Communities
01.2016 - 01.2018Read More
MOUNTAIN RIDGE HIGHSCHOOL
High School Diploma
Read More