Francesca Ycaza
Wellington,FL
Summary
Dynamic Assistant Sales Manager with proven expertise in team management and customer service. Recognized for effectively resolving customer inquiries and driving sales training initiatives to enhance team performance.
Overview
3
3
years of professional experience
Work History
Assistant Sales Manager
PacSun Clothing
Wellington, FL
09.2025 - 03.2026
- Managed a team of sales representatives by providing guidance, training, and support.
- Resolved escalated customer inquiries or complaints in a timely manner.
- Opened and closed store, set up registers and secured cash.
- Assisted customers in locating and selecting merchandise on the sales floor.
- Handled returns and exchanges efficiently while adhering to store policies.
Assistant Sales Manager
Express
Wellington, FL
12.2023 - 09.2025
- Opened and closed store, set up registers and secured cash.
- Taught new associates sales tactics and performance improvement techniques.
- Participated in team meetings to discuss goals, challenges, and performance metrics.
- Maintained visual merchandising standards to enhance store presentation and appeal.
- Managed a team of sales representatives by providing guidance, training, and support.
- Managed customer inquiries, resolving issues promptly and professionally.
Sales Associate
Burlington Coat Factory
Wellington, FL
04.2023 - 11.2023
- Assisted customers in locating and selecting merchandise on the sales floor.
- Processed transactions accurately at the cash register during busy periods.
- Organized and maintained product displays to enhance customer shopping experience.
- Handled returns and exchanges efficiently while adhering to store policies.
- Greeted customers and provided exceptional customer service.
Skills
- Team management
- Customer service
- Sales training
- Cash handling
- Time management
- Problem solving
- Reliable punctuality
Languages
Spanish
Full Professional
Timeline
Assistant Sales Manager
PacSun Clothing
09.2025 - 03.2026
Assistant Sales Manager
Express
12.2023 - 09.2025
Sales Associate
Burlington Coat Factory
04.2023 - 11.2023