Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricky Shannon

Greenbrier,AR

Summary

I have 20+ years of experience in the HVAC industry. I have done a little bit of everything in that time and it has made me a well-rounded candidate for any avenue that I choose to pursue. I am a hard worker and always take my job serious. I enjoy taking on new challenges and growing as a person.

Overview

11
11
years of professional experience

Work History

Service Technician

Trane Technologies
05.2018 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.

HVAC Service Manager

Comfort Systems USA
10.2013 - 05.2018
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

High School Diploma -

Greenbrier High School
Greenbrier, AR
05.2000

Skills

  • Installation and Repair
  • Attention to Detail
  • Preventive Maintenance
  • Troubleshooting ability
  • Customer Service
  • Mechanical abilities
  • Professional and Courteous
  • HVAC Systems
  • Electrical Systems
  • Project Management
  • Technical Support

Timeline

Service Technician

Trane Technologies
05.2018 - Current

HVAC Service Manager

Comfort Systems USA
10.2013 - 05.2018

High School Diploma -

Greenbrier High School
Ricky Shannon