Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ricky Shirai

Honolulu,HI

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged adaptability and food safety knowledge at L&L Hawaiian BBQ to significantly reduce customer complaints. My meticulous attention to cleanliness and proactive team training underscored a commitment to excellence, contributing to a notable increase in repeat business.

Overview

10
10
years of professional experience

Work History

Restaurant Worker

L&L Hawaiian BBQ
03.2018 - Current
  • Successfully balanced multiple responsibilities simultaneously, including taking orders, serving meals, clearing tables, and attending to guest needs promptly.
  • Provided exceptional customer service during high-volume shifts, maintaining a calm demeanor under pressure.
  • Collaborated with kitchen staff to ensure accuracy of orders, resulting in fewer customer complaints.
  • Assisted in maintaining a clean and organized dining area for an enjoyable dining experience.
  • Maintained health code standards throughout the restaurant by adhering to proper sanitation practices in all areas.
  • Greeted customers at front counter to answer questions and input meal orders into POS system.
  • Trained new employees on restaurant procedures, promoting a cohesive and efficient team environment.
  • Maintained strict adherence to safety guidelines when handling food products or using kitchen equipment.
  • Streamlined communication between front-of-house and back-of-house teams for smoother operations during busy shifts.
  • Supported catering events by setting up tables, preparing food items, and serving guests with professionalism and care.
  • Resolved customer complaints professionally and efficiently, resulting in higher customer retention rates.
  • Developed strong rapport with regular customers, contributing to increased repeat business.
  • Discussed menu items with customers and suggested promotional items to increase sales.
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area.
  • Assembled salad bases ahead of peak times and placed in refrigeration unit.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Prepared and cooked meals according to recipes and customer specifications.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Monitored food quality and presentation to maintain high standards.
  • Trained new kitchen staff on food safety, preparation and cooking techniques.
  • Verified proper portion sizes to consistently attain high food quality standards.

Fish Processor

Ocean Phoenix
01.2016 - 11.2017
  • Improved product quality with meticulous attention to detail in the deboning, skinning, and filleting processes.
  • Adapted quickly to various roles within the processing facility based on staffing needs or changes in production demands.
  • Operated freezer systems for fish freezing to prevent bacteria growth and prepare for shipments via truck, plane or boat.
  • Removed frozen fish from pans to bag, labeled and stacked in shipment freezer holds.
  • Removed scales, bones and tails during cleaning procedures.
  • Maintained a clean and sanitary work environment, adhering to strict food safety guidelines.
  • Sustained a high level of focus during extended work shifts, ensuring consistent quality and productivity throughout the day.
  • Contributed to a positive team atmosphere by effectively collaborating with coworkers during high-volume periods.
  • Cleaned and sanitized tools and other factory equipment following corporate procedures.
  • Offloaded Number of pounds of frozen fish onto pallets before shipment daily.
  • Reduced waste by optimizing cutting techniques and ensuring maximum yield from each fish.
  • Fostered open communication channels among team members, leading to improved coordination during demanding periods of operation.
  • Kept detailed records of processed fish species, weights, origin information, maintaining accurate documentation for traceability purposes.
  • Cleaned, scraped, trimmed and filleted various seafood products.

Warehouse Worker

Premiere Seafood
02.2014 - 10.2015
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

Education

English. Math Reading

Chuuk High School
Fsm
03.2012

Skills

  • Cleanliness and hygiene
  • Cash handling proficiency
  • Adaptability and Resilience
  • Order taking accuracy
  • Food safety knowledge
  • Food Prep
  • Allergy awareness
  • Operating Lifts
  • Upselling Skills
  • Active Listening
  • Hand Trucks
  • Shipping and Receiving
  • Freight Counting
  • Time Management
  • Forklift and Pallet Jack Use
  • Container Loading and Unloading
  • Operational Safety

Timeline

Restaurant Worker

L&L Hawaiian BBQ
03.2018 - Current

Fish Processor

Ocean Phoenix
01.2016 - 11.2017

Warehouse Worker

Premiere Seafood
02.2014 - 10.2015

English. Math Reading

Chuuk High School

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