Ricky Wilson
University of Michigan
Ann Arbor,Michigan
1
Certification
15
Years of experience
Detail-oriented professional with 13+ years in supervision, employee development, sales operations, and performance evaluation across higher education, professional sports technology sales, and military leadership. Assess performance data, deliver actionable feedback, and train teams on policies and procedures. Apply analytical and problem-solving skills to maintain quality standards and support organizational objectives.
Work History
Assistant Supervisor
12 Years 5 Months- Evaluate employee performance and provide detailed coaching and feedback to improve effectiveness and accountability.
- Conduct performance reviews and identify opportunities for process and operational improvements.
- Support hiring efforts through candidate screening, interviewing, and selection recommendations.
- Enforce workplace policies, procedures, and compliance requirements while maintaining a positive work environment.
- Resolve employee concerns and workplace conflicts through effective communication and problem-solving.
- Train and mentor team members on job expectations, customer service standards, and operational procedures.
- Demonstrate strong judgment when assessing performance, compliance, and service quality.
Account Executive
1 Year- Consulted with corporate clients and prospective season ticket holders regarding premium seating and hospitality packages.
- Developed and maintained client relationships through strategic outreach and ongoing account management.
- Managed prospect pipelines and accurately tracked interactions using CRM systems.
- Presented solutions and recommendations tailored to client needs while consistently maintaining professional communication.
Account Executive
2 Years- Managed sales opportunities for enterprise SD-WAN, cybersecurity, business continuity, and WAN optimization solutions.
- Conducted product demonstrations for both technical and business stakeholders.
- Researched prospective clients and identified organizational needs to recommend effective technology solutions.
- Maintained detailed sales pipelines and activity records while working independently and collaboratively with technical teams.
- Developed strong analytical skills through the evaluation of customer requirements and technology solutions.
Assistant Director of Sales
2 Years- Prepared proposals, contracts, presentations, and client communications for prospective business opportunities.
- Assisted in developing sales strategies and operational plans supporting venue partnerships and event programs.
- Trained and coached new sales personnel on company processes, client engagement, and professional communication.
- Resolved customer concerns through active listening, critical thinking, and solution-oriented decision-making.
First Lieutenant
5 Years 7 Months- Led personnel and coordinated mission operations in high-responsibility environments.
- Supervised training programs and evaluated soldier performance against established standards.
- Planned operations, analyzed information, and made timely decisions to support mission objectives.
- Developed leadership, accountability, and communication skills through military service.
Education
Bachelor of Science - Criminal Justice
Skills
AI Response Evaluation & Quality Review
Written Communication
Critical Thinking & Reasoning
Attention to Detail
Data Interpretation
Performance Assessment
Team Supervision
Staff Training & Development
Conflict Resolution
Policy & Compliance Monitoring
Problem Solving
Decision Making
Operational Improvement
Sales & Client Relations
Research & Analysis
Independent Remote Work
Extensive experience evaluating performance against established standards.
Strong ability to identify errors
inconsistencies
and opportunities for improvement.
Skilled in providing clear written feedback and objective assessments.
Comfortable working independently in remote environments.
Experienced in reviewing information
applying judgment
and making evidence-based decisions.
Background spanning education
technology
sales
customer service
and leadership provides broad generalist knowledge useful in AI training and evaluation projects.
Certification
Certified Fitness Instructor
HONORS & AWARDS
Andrew Duggin Award, Awarded for excellence in military leadership, academic achievement, and athletic performance.
Timeline
Assistant Supervisor
University of Michigan
06.2014 - CurrentRead More
Account Executive
Arizona Cardinals
01.2012 - 01.2013Read More
Account Executive
FatPipe Networks
01.2010 - 01.2012Read More
Assistant Director of Sales
Sales On Site
02.2008 - 02.2010Read More
First Lieutenant
U.S. Army Department
06.1977 - 01.1983Read More
Niagara University
Bachelor of Science from Criminal Justice
Read More