Ricky Flemings
Prosper,TX
Summary
Dynamic and results-driven professional with extensive experience in technical support and client relations at Sutter Healthcare. Proven expertise in troubleshooting and hardware repair, complemented by strong communication skills. Successfully streamlined processes to enhance service efficiency, ensuring swift issue resolution and improved client satisfaction.
Overview
17
17
years of professional experience
Work History
2nd Line Support Engineer
Sutter Healthcare
San Francisco, CA
05.2017 - 01.2025
- Identified issues and implemented appropriate solutions to deliver quick, effective remediation.
- Assessed issues to determine appropriate troubleshooting methods for remediation.
- Maintained accurate records of all customer interactions using the help desk ticketing system.
- Provided expert guidance to internal employees regarding EPIC software usage
DME Technician
Sleep Care Source
Sacramento, CA
02.2014 - 05.2017
- Informed patients about the proper use of compression stockings, nebulizers, and urinary bags, and answered questions regarding these items.
- I wrote and executed test procedures, and documented results.
- Instructed individuals on the proper use of blood pressure monitors, and other medical devices.
- Compiled detailed reports documenting all service activities performed on each medical device unit serviced.
Technical Support Representative
Intel- Telecommunications First Line Tech
Folsom, CA
01.2008 - 01.2014
- Used remote login tools to assist clients with technical and product questions.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control, and other tools.
- Facilitated support for Intel Audio Bridge systems
Skills
- Apple iOS support
- Hardware and software repair
- Remote technical support
- Application support
- Active Directory
- ServiceNow incident management
- EPIC software
- VPN configuration
- Software installation
- Strong problem solving skills
Timeline
2nd Line Support Engineer
Sutter Healthcare
05.2017 - 01.2025
DME Technician
Sleep Care Source
02.2014 - 05.2017
Technical Support Representative
Intel- Telecommunications First Line Tech
01.2008 - 01.2014
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