Ricky Phuoc Truong
Dallas/Ft. Worth,TX
Summary
Multiple years of experience in airline operations, working with both international and domestic airlines, with a focus on continually improving station and system-wide metrics performance. I bring strong analytics skills gained from extensive frontline and back-office leadership, enabling me to solve complex problems efficiently in a rapidly changing environment. Additionally, my proficiency with various tools, including Microsoft Excel, Tableau, Power BI, data visualization, and trend analysis, allows me to provide recommendations for informed decision-making and operational optimization. I graduated with a concentration in business analytics and intelligence, which provided me with a solid foundation in business strategy, data analysis, and strategic planning. I am seeking a position in the commercial side of the industry to advance my aviation career and grow within the company.
Overview
10
10
years of professional experience
Work History
Analyst, Crew Coordination
American Airlines Group – Integrated Operations Center
11.2023 - Current
- Responsible for monitoring the daily operation of the American Airlines Crew Tracking Department and acting as a liaison between other departments within Crew Scheduling and FAA Flight Dispatch.
- Monitoring and performing sequence pairings for FAR Parts 117 and 121 for maintenance ferries, extra sections, rescue missions, charter operations, critical operations, and TUL flying.
- Provides strong analytical recommendations and guidance to our FSMs, APA, and APFA. Additionally, interprets and applies knowledge of collaborative agreements for the union group.
- Monitoring and analyzing crews’ legality risks from operational disruptions and offering solutions to mitigate potential risks that least impact to the station, customer experience, and aircraft routing.
Crew Tracker
American Airlines Group – Integrated Operations Center
07.2022 - 11.2023
- Working with the crew coordinator, unit, and other external departments to ensure all American Airlines flights depart ontime with minimum crew meet, complying with all FAA regulations.
- Reviewing reports from Tableau and taking action such as creating, modifying, or fixing crew-member sequences to maintain schedule operations during operational disruptions. Collecting data feedback to improve performance and operational reliability.
- Analyzing red flag sequence pairings and making modifications to fix any FARs issues. Processing mid-sequence fatigue, sick calls, and recovery flights to ensure on-time departures or minimal delays.
- Monitoring Crew-Watch and related tools, and training or assisting new hires in Crew Tracking. Running Tableau reports and ensuring all RON or flight disruptions are properly processed correctly.
Operations Agent
Southwest Airlines – Dallas Love Field Airport
09.2021 - 07.2022
- Pre-planned flights based on dispatch release to ensure aircraft are within PTOW, ZFW, and ATOG. Conducted boarding and performed weight and balance checks to ensure each flight departs safely.
- Trained and developed new hires to promote efficient performance by teaching and emphasizing key skills, procedures, and performance optimization strategies from day one.
- Managed flight status updates and communicated changes to appropriate station management and flight dispatch to optimize movements and protect aircraft.
- Analyzed market performance and customer routing from previous data collected and coordinated with CSA to proactively address oversold situations.
Airports Operation Crewmember / Acting Supervisor
JetBlue Airways Corporation – Houston / Austin
12.2017 - 09.2021
- Ensure all flights depart on time safely. way.
- Cross-sell JetBlue’s products to maximize revenue. Handle exchanges, reissues, and ticket issues for all revenue and non-revenue customers.
- Ensure the station runs smoothly and all tasks are completed when acting as supervisor.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Lead Customer Services (Emirates) / Business Account Operations Supervisor (EVA Airways)
Hallmark Aviation Services – Houston Airport - IAH
09.2015 - 12.2017
- Processing passenger passport primary and secondary travel documents into system.
- Provide best customer services experience for each accounts’ products.
- Ticketing and reservation for passenger at airport ticketing office.
- Manage team members together to meet station goals. Thoughtful, Innovated, Reliable
Education
MBA - Embedded Leadership Graduate Program
DeVry University
02-2027
Bachelor of Science - Business Intelligence & Analytics Management
DeVry University
06-2025
Skills
- Software Tools: Tableau, Power BI, Sabre, Microsoft Office (Excel, Access, Outlook, Visio, PowerPoint, Outlook, and Word)
- Technical: Project Management, Market Research & Analytical, Data Analytics and Visualization, Root Cause Analysis, Risk Assessment & Mitigation, Troubleshooting, Decision Tree, Business Intelligence & Strategies, Predictive and Statistical Analytics
- Extremely fast learner with a strong work ethic, very friendly, and excellent communication skills Quick decision making, strong planning, teamwork, and follow-through skills; consistently able to deliver projects or tasks under tight deadlines
- Innovative contributor, multi-task, and able to bring solutions to difficult or high-pressure situations Detail-oriented and able to visualize the big picture of the puzzle
- Airports Operations: Skilled in reservation, fare basis, airline operations scheduling, and identifying risk Jet Bridge & CLC weight balance Certified with Airbus (319/320/321/380) and Boeing (737/777/787)
- GDS Experience – Sabre (Native) & Amadeus (Departure/Reservation System)
- Skilled in English and Vietnamese communication
- Federal Aviation Regulations - Part 117 & 121 Experienced and Collective Bargaining Agreement
Timeline
Analyst, Crew Coordination
American Airlines Group – Integrated Operations Center
11.2023 - Current
Crew Tracker
American Airlines Group – Integrated Operations Center
07.2022 - 11.2023
Operations Agent
Southwest Airlines – Dallas Love Field Airport
09.2021 - 07.2022
Airports Operation Crewmember / Acting Supervisor
JetBlue Airways Corporation – Houston / Austin
12.2017 - 09.2021
Lead Customer Services (Emirates) / Business Account Operations Supervisor (EVA Airways)
Hallmark Aviation Services – Houston Airport - IAH
09.2015 - 12.2017
MBA - Embedded Leadership Graduate Program
DeVry University
Bachelor of Science - Business Intelligence & Analytics Management
DeVry University
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