Rico Dixon
Lakeside,USA
Summary
Highly organized Client Service Representative possesses strong communication, problem-solving, and multitasking skills. Skilled in building strong relationships with clients and providing quality service.
Overview
8
8
years of professional experience
Work History
Special Education Paraeducator
Grossmont Union High School District
08.2024 - Current
- Assisted in the development and implementation of individualized education plans (IEPs) for students with special needs, ensuring that documentation was accurate and up-to-date.
- Supported teachers in preparing instructional materials and maintaining organized classroom environments.
- Managed student data and maintained accurate records on academic progress, behavior, and attendance.
- Communicated regularly with teachers, parents, and other educational staff to provide updates on student progress and ensure coordinated care.
- Assisted with the administration of classroom assessments and standardized tests, ensuring proper documentation and compliance with school policies.
- Helped create and maintain student files, ensuring that confidential information was handled in accordance with legal and school district requirements.
- Organized and scheduled meetings, IEP conferences, and other school-related events.
- Provided administrative support for classroom management, including tracking and reporting on student behavior and academic milestones.
Personal Care Coordinator
IHSS Public Authority
03.2020 - Current
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Premises Operations Specialist
San Diego Zoo
10.2023 - 03.2024
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Responded quickly to emergency situations to assess and deflect issues.
Sales Consultant
Jared The Galleria Of Jewelry
10.2022 - 11.2023
- Assisted customers in selecting engagement rings, wedding bands, and fine jewelry by understanding their preferences and needs.
- Provided detailed information on jewelry quality, materials, and care to ensure well-informed purchase decisions.
- Delivered a personalized shopping experience, building long-term relationships with clients to drive repeat business and referrals.
- Maintained a professional appearance to represent the brand’s image and commitment to quality.
- Achieved or exceeded monthly sales targets by using effective communication and negotiation skills.
- Handled point-of-sale transactions, including processing payments, financing applications, and maintaining accurate sales records.
- Collaborated with team
Sales Consultant
CARL BURGER AUTO GROUP
09.2018 - 03.2020
- Customer Relationship Management: Greeted and engaged customers to understand their needs, preferences, and budgets. Built rapport to establish trust and a positive buying experience.
- Product Knowledge: Stayed informed about the dealership’s inventory, vehicle features, specifications, and current promotions to effectively present options to customers.
- Sales Negotiation: Discussed and negotiated pricing, financing options, trade-ins, and warranties to find the best fit for the customer while meeting sales goals.
- Documentation and Compliance: Guided customers through the sales process, ensuring proper documentation for financing, registration, and insurance. Adhered to legal and dealership policies.
- Test Drives and Demonstrations: Conducted test drives and explained vehicle performance, features, and benefits to help customers make informed decisions.
- Upselling and Cross-Selling: Recommended additional products, such as extended warranties, maintenance packages, or accessories, to enhance customer satisfaction and increase revenue.
- Follow-up and Customer Retention: Maintained contact with past customers to ensure satisfaction, encourage repeat business, and generate referrals.
- Team Collaboration: Worked with finance, service, and management teams to streamline the sales process and address customer needs.
- Performance Metrics: Met or exceeded monthly sales quotas and tracked key performance indicators (KPIs) such as closing rates, revenue, and customer feedback.
Front End Associate
Smart And Final
01.2017 - 09.2018
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Consultant
LoudMouth Mouthguards LLC
06.2017 - 07.2018
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Responded to telephone and in-person requests for information.
Education
Bachelors Of Science - Communications
Western Governors University
Millcreek, UT06.2025
Associates of Business Management - Finance Focus
Eastern Gateway Community College
Steubenville, OH12.2021
High School Diploma -
El Cajon Valley HighSchool
El Cajon, CA06-2018
Skills
- Fast Pace Management skills, Goal Oriented, Growth Mindset, Strategic Focus, Strong Listening skills, Excellent Listener, Rapport Builder, Hard Worker, Excel Experience, Strategic Communication Experience, Project Management Experience, Better Performance under pressure
Awards
Western Governors University 2025 Excellence Award for displaying Exemplary Work in Innovative and Strategic Thinking Task 2.
Timeline
Special Education Paraeducator
Grossmont Union High School District
08.2024 - Current
Premises Operations Specialist
San Diego Zoo
10.2023 - 03.2024
Sales Consultant
Jared The Galleria Of Jewelry
10.2022 - 11.2023
Personal Care Coordinator
IHSS Public Authority
03.2020 - Current
Sales Consultant
CARL BURGER AUTO GROUP
09.2018 - 03.2020
Sales Consultant
LoudMouth Mouthguards LLC
06.2017 - 07.2018
Front End Associate
Smart And Final
01.2017 - 09.2018
Associates of Business Management - Finance Focus
Eastern Gateway Community College
Bachelors Of Science - Communications
Western Governors University
High School Diploma -
El Cajon Valley HighSchool
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