Rico Green
Cincinnati,OH
Summary
Enthusiastic sales leader with proven interpersonal communication skills and solid history of success with customers. Boosts sales and generates new revenue streams with prospecting and negotiation skills Successful background consistently surpassing targets.
Overview
8
8
years of professional experience
Work History
Sales Advocate
Jeff Wyler
Batavia, OH
08.2019 - 06.2022
- Increased sales by explaining the benefit on purchases as well as benefits that comes with the additional products promoted.
- Achieved monthly sales goals by being understanding to clients wants while listening to the clients needs.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Helped motivate my team through encouraging words.
- Brought my own clientele through self promotion on social media
- Consistently stayed in the top 5 of monthly sales (in my department).
- Kept a go getter attitude.
Collections Specialist
Macy's
Cincinnati, OH
06.2018 - 08.2019
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
Collections Specialist
General Revenue Corporation
Cincinnati, OH
03.2016 - 02.2018
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
Collections Specialist
Cash America
Cincinnati, OH
05.2013 - 11.2015
- Negotiated to collect balance in full.
- Explained the benefits of getting out of debt.
- Used skip tracing and other techniques to locate debtors.
- Achieved monthly goals of through effective use of listening and negotiation skills.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Researched accounts and completed due diligence to resolve collection problems.
Education
High School Diploma -
Lifeskills Center
Cincinnati, OH06.2006
Skills
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
- Understanding Customer Needs
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Great listener
- Abundance of common sense
Timeline
Sales Advocate
Jeff Wyler
08.2019 - 06.2022
Collections Specialist
Macy's
06.2018 - 08.2019
Collections Specialist
General Revenue Corporation
03.2016 - 02.2018
Collections Specialist
Cash America
05.2013 - 11.2015
High School Diploma -
Lifeskills Center
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