Sherisse Nance
83 W 5th Street Atlantic Beach,FL
Summary
Self-motivated and true team player with strong organizational skills looking to obtain a Career. Experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
24
24
years of professional experience
Work History
Sales Advocate
George Moore Chevrolet
Jacksonville, FL
10.2023 - Current
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Established rapport with clients by effectively communicating key selling points of products or services offered.
- Maintained extensive knowledge of products and services to better assist customers in their purchasing decisions.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Accomplished multiple tasks within established timeframes.
Call Center Agent
N.T.I. @HOME
11.2019 - 10.2023
- Delivered exceptional customer service for Celgene Pharmaceutical to every Patient by leveraging extensive knowledge of products and services while building trust and creating a welcoming, positive experience/relationship for Patients.
- Helped large volumes of Patients every day with a positive attitude while focused on Patient satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Maintained and encouraged Patients loyalty through courteous and efficient resolution of disputes,complaints and discrepancies in a timely manner when needed.
Direct Response Agent
Alorica at Home
11.2017 - 05.2019
- Provided inbound customer service for A.A.R.P.Insured by United Healthcare, Colonial Life Insurance, and other Insurance companies dealing with product information and qualifications on obtaining products on information that was seen on infomercial's.
Customer Care Representative
Sykes/Alpine Access work at Home
08.2014 - 07.2017
- Educated clients on account services and resolved client inquiries regarding Synchrony Bank statement information and account balances.
- Coordinated timely responses to online customer communication and researched complex issues,while adhering to banking rules and policies on each account.
- Handled technical support to customers while toggling between multiple computer programs and handling customer's needs and providing prompt resolution.
Collection Representative/Data Entry Clerk
A.D.T Account Service Center
06.2008 - 01.2012
- Primary responsibility to handle and resolve inbound and outbound billing concerns within a fast-paced environment and ensure receivables were collected in a friendly and professional demeanor.
- Reviewed invoices and research account discrepancies while working with multiple platforms and systems simultaneously.
- Displayed proper call control techniques to improve customer satisfaction to help meet department standards on complaint resolution .
Assistant Manager
Blockbuster Video
08.2003 - 01.2010
- Supervised staff and new hire training while help keeping team morale high.
- Prepared reports daily ,obtained merchandise request and banking responsibilities in a safe environment while using speed and proficiently.
- Helped customers by providing information, answering questions and anticipating customer demands .Also promoted and sold new/used products to increase store earnings.
Collection /Billing Representative
Nuvell Financial Services
11.2006 - 12.2007
- Educated and helped GM customers regarding past due status of their account and the terms of their contract , extension or short term payment arrangements.
- Provided issue management and updated customer records on a continuous basis.
- Negotiated with customers (inbound and outbound) to bring their delinquent account current to avoid a delinquency hit on their credit score.
Lead Sales/Service Coordinator
Brumos Mercedes-Benz of Jacksonville
03.2005 - 11.2006
- Scheduled inbound and outbound sales and service appointments for Mercedes-Benz.
- Provided technical support and Record management for sales/service advisors.
- Developed relationship with customer doing customer satisfaction surveys ,follow-up calls and Personalized car drop off if necessary which lead to more profitable work for Brumos.
- Set up appointments with potential and current customers to promote new products and services.
Account Service Representative
A.D.T. National Account Services
06.2000 - 08.2004
- Analyzed and process financial information regarding A.D.T.'s products, account balances, as well as resolving client issues and direct inquires to the appropriate specialist.
- Provided leadership support and gave feedback on the floor and with managers as well as in training classes.
Education
Mercedes Benz Sale Management Workshop
MBUSA Training & Education
Orlando, FLRemote Call Center Agent Training Class (R.C.C.A.)
NTI University
NTI Online06.2019
Florida Notary Public
State of Florida
Tallahassee, FL03.2012
Standards of Excellence
MBUSA Training & Education
Jacksonville,FL02.2006
High School Diploma -
A. Philip Randolph Academies
Jacksonville, FL06.1996
High School Diploma -
Duncan U. Fletcher High School
Neptune Beach, FL1996
Skills
- Have strong interpersonal and communication skills in person /phone
- Managing time effectively
- Proficient use of Microsoft word ,office, excel
- Highly motivated and goal oriented (Self-Motivated)
- Multi-tasking
- Work well independently
- Accepts direction and coaching graciously
- Developed outstanding verbal communication and active listening skills, which promoted better responses to callers and boosted call intake
Timeline
Sales Advocate
George Moore Chevrolet
10.2023 - Current
Call Center Agent
N.T.I. @HOME
11.2019 - 10.2023
Direct Response Agent
Alorica at Home
11.2017 - 05.2019
Customer Care Representative
Sykes/Alpine Access work at Home
08.2014 - 07.2017
Collection Representative/Data Entry Clerk
A.D.T Account Service Center
06.2008 - 01.2012
Collection /Billing Representative
Nuvell Financial Services
11.2006 - 12.2007
Lead Sales/Service Coordinator
Brumos Mercedes-Benz of Jacksonville
03.2005 - 11.2006
Assistant Manager
Blockbuster Video
08.2003 - 01.2010
Account Service Representative
A.D.T. National Account Services
06.2000 - 08.2004
Mercedes Benz Sale Management Workshop
MBUSA Training & Education
Remote Call Center Agent Training Class (R.C.C.A.)
NTI University
Florida Notary Public
State of Florida
Standards of Excellence
MBUSA Training & Education
High School Diploma -
A. Philip Randolph Academies
High School Diploma -
Duncan U. Fletcher High School
Similar Profiles
Dylan YelvertonDylan Yelverton
Automotive Technician Apprentice at George Moore ChevroletAutomotive Technician Apprentice at George Moore Chevrolet
Daniel FashokunDaniel Fashokun
Service Technician Apprentice at George Moore ChevroletService Technician Apprentice at George Moore Chevrolet
John BoudreauJohn Boudreau
Tire and Lube Technician at Davis-moore ChevroletTire and Lube Technician at Davis-moore Chevrolet