Ryan Hawkins

• Listened to customer needs to identify and recommend best products and services.
• Monitored competitors' prices, products, new products, delivery schedules.
• Identified areas of improvement in the sales process by providing feedback to management team members on a regular basis.
• Conducted market research to identify potential clients and new opportunities.
• Provided training on use of company software systems related to sales activities.
• Analyzed sales performance data against targets to determine effectiveness of sales strategies employed by organization.
• Provided excellent customer service, responding promptly to customer inquiries and complaints.
• Negotiated terms of sale with customers while adhering to corporate pricing policies.
• Followed up with existing clients regularly to ensure satisfaction with services provided.
• Developed and maintained relationships with new and existing clients to increase sales revenue.

Territory Manager for Cape Reserve (Direct Marketing on AT&T Campaign)

• Sold products and services in field for company.
• Sourced marketing data from existing sources, keeping costs down and diversifying streams for maximum usefulness.
• Trained interviewers in proper techniques to collect relevant and reliable data.
• Presented findings to management and executive leadership and fielded questions to help refine strategies.
• Leveraged expert sales and relationship-building abilities to exceed sales quota.
• Demonstrated product features to align with customer needs.
• Wrote sales proposals, set up contracts and finalized deals.
• Hired and motivated high-performing sales team.
• Developed relationships with clients to ensure customer satisfaction.
• Updated customer database regularly with accurate information.
• Advised customers on product features, prices, availability, delivery options.
• Identified opportunities for cross-selling additional products or services to existing customers.
• Participated in team meetings to discuss progress towards goals.
• Followed up with customers after each sale to ensure satisfaction.

Certified Personal Trainer

• Provided individualized fitness programs for clients based on their goals and needs.
• Developed new workout routines to keep workouts fresh and challenging for each client.
• Maintained up-to-date records of client information including measurements, body fat percentage, exercise routines.
• Monitored client progress and adjusted training plans accordingly.
• Identified areas that need improvement in each client's program design.
• Motivated clients by providing encouragement throughout sessions.
• Researched current trends in fitness training methods to stay informed about best practices.
• Conducted initial assessments of clients to determine exercise levels, medical history.
• Performed administrative tasks such as scheduling appointments, taking payments, answering phone calls.
• Attended continuing education seminars or workshops related to fitness or health topics.

• Chemist/Lab Technician
• Provided technical guidance and training to new lab technicians.
• Maintained accurate inventory records of all chemicals used in experiments or stored in the lab.
• Calibrated laboratory instruments according to manufacturer's specifications.
• Ordered supplies for the laboratory as needed.
• Troubleshot instrument malfunctions and made necessary repairs.
• Analyzed results of tests using statistical methods to determine accuracy of results.
• Performed daily housekeeping tasks driving efficient laboratory operations.
• Collected, labeled and stored lab samples according to laboratory specifications.
• Used time management and adaptability skills to prioritize and run multiple tests.
• Documented and reported test results accurately, maintaining detailed records in compliance with laboratory protocols.
• Performed quality control tests on incoming and outgoing materials to ensure safety standards were met.

Painter

• Performed repairs to defects in walls by patching holes and scrapes prior at project start.
• Mixed and matched paint, stain or varnish with oil or thinning and drying additives to obtain desired colors and consistencies.
• Covered floors before prepping, priming and painting walls and ceilings to protect them from chemicals and paint.
• Removed pictures, door knobs or electric switch covers prior to painting.
• Removed old finishes by stripping, sanding or using water or abrasive blasting.
• Smoothed surfaces using sandpaper, scrapers or sanding machines.
• Cleaned and smoothed surfaces prior to painting.
• Sprayed prepared surfaces with specified amounts of primers and finish coatings.
• Spread undercoats and finish materials using rollers and spray equipment.
• Cleaned and properly stored paint equipment and supplies at end of each workday.

Shift Leader/Management

• Provided coaching and guidance to team members when necessary to improve performance.
• Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
• Resolved conflicts between employees or customers in a professional manner.
• Ensured completion of all opening and closing duties were completed
• Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
• Ensured compliance with food safety regulations and quality standards.
• Developed and maintained positive working relationships with staff, customers, and vendors.
• Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
• Enforced safety standards throughout the store including proper use of equipment.
• Coached employees on interactions with customers to drive exceptional service.

Lab Technician/Junior Chemist

• Research and Development Lab (R&D)
• Tested rubber compounds using a variety of instrumentation and lab techniques-Cut and Chip tester, din abrasion, flex fatigue machine, specific gravity, dispersion tester (disperGRADER), durometer, rebound, and ozone chamber (Instron)
• Computed testing data into Excel spreadsheets
• Performed scorch and viscosity testing (Mooney)
• Calibration procedures, particularly with the rubber process analyzer (RPA) machine.
• Record and analyze TGA (thermo/thermal gravimetric analysis) samples and derive graphs to determine the percent composition of individual components that may be present in the compound under study.