Rico Person
Canton
Summary
Dynamic Operations Manager with a proven track record at ODYS Indian River, excelling in team leadership and problem-solving. Championed safety protocols, significantly reducing workplace accidents, while enhancing productivity through effective staff training and development. Committed to fostering a collaborative environment that empowers employees and drives operational excellence.
Overview
14
14
years of professional experience
Work History
Operations Manager
ODYS Indian River
07.2019 - 09.2025
- Assisted in daily operations to ensure smooth workflow and timely task completion.
- Supported team in implementing safety protocols and maintaining equipment standards.
- Learned operational procedures and best practices to enhance efficiency.
- Collaborated with staff to resolve issues and improve service delivery.
- Documented processes for training new employees on operational tasks.
- Participated in team meetings to discuss improvements and share feedback.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Supervisor
Republic Steel
07.2011 - 02.2017
- Oversaw daily operations and ensured adherence to safety protocols.
- Mentored staff on efficient workflow practices and operational standards.
- Implemented process improvements that enhanced productivity and reduced downtime.
Education
Communications
Edinboro University of Pennsylvania
Edinboro, PASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Staff training
- Employee motivation
- Staff development
- Interpersonal communication
Timeline
Operations Manager
ODYS Indian River
07.2019 - 09.2025
Supervisor
Republic Steel
07.2011 - 02.2017
Communications
Edinboro University of Pennsylvania