Ricardo Quintanilla
IT professional
Kansas City,MO
Summary
Results-driven IT Leader with 5+ years of progressive experience spanning team management, data center operations, and infrastructure support. Currently managing a team of 35 engineers supporting critical AI infrastructure for Meta data centers. Proven expertise in automation development, network redundancy, strategic planning, and cross-functional collaboration. Skilled in full-stack web development, satellite broadcast systems, and enterprise IT operations with a strong track record of delivering exceptional technical support and operational excellence across diverse, mission-critical environments.
Overview
5
5
years of professional experience
1
1
Certificate
Work History
Site AI ENS Manager
Meta (via HCL Technologies)
Kansas City Metro Area
08.2025 - Current
- Lead and manage team of 35 engineers supporting 3 Meta KCM (Kansas City Metro) data center sites
- Drive automation development initiatives on platform infrastructure to maintain system redundancy and operational efficiency
- Facilitate weekly AI Ops meetings to address regional issues, coordinate changes, and evaluate new implementation strategies
- Delegate tasks strategically based on individual team members’ unique skills and expertise to maximize productivity
- Conduct daily team huddles to foster open communication regarding technical issues, challenges, and solutions
- Direct troubleshooting efforts for AI server swaps, machine diagnostics, and performance optimization
- Participate in daily cross-regional operations meetings to identify commonalities, discuss productivity challenges, and contribute to strategic planning
- Collaborate with stakeholders across regions to drive future development and ensure alignment on operational goals
IT Specialist (Contract)
Self-Employed
Kansas City, MO
10.2020 - Current
- Provide specialized IT services as 1099 contractor through Field Nation platform
- Execute physical infrastructure projects including bucket truck operations for camera installations, network bridge deployment, and network line installations
- Perform server maintenance, updates, and remote troubleshooting for diverse client environments
- Conduct site refresh projects, documenting detailed inventory mapping for inbound/outbound hardware tracking
- Install, configure, and update point-of-sale (POS) systems for retail clients
- Manage site breakdown operations and asset tracking initiatives
- Earned multiple OSHA certifications for site safety and professional workplace standards
- Built strong client relationships through consistent delivery of high-quality, timely technical solutions
- Maintain professional communication standards and workplace appearance across all client interactions
Satellite Data Center Client Support
DIRECTV
Roeland Park, KS
03.2025 - 08.2025
- Provide client services and technical support for satellite data center operations serving TV providers
- Maintain network redundancy and service reliability to ensure uninterrupted broadcast services
- Perform hardware maintenance including switch replacements and network equipment troubleshooting
- Execute software updates and patches for data center infrastructure
- Gained comprehensive understanding of satellite signal path architecture from reception through servers to database systems
- Support critical broadcast infrastructure ensuring minimal downtime for TV service providers
IT Specialist
Ervin Cable Construction
Kansas City, MO
03.2023 - 02.2025
- Managed comprehensive IT operations for 3 buildings supporting 120+ employees across multiple departments as sole on-site technical resource
- Implemented and maintained audio/visual and IT infrastructure at client facilities, ensuring seamless integration and optimal performance
- Administered MS365 and Google Drive environments, maintaining secure and efficient collaboration platforms
- Orchestrated new hire onboarding processes, including IT asset provisioning and access management
- Coordinated with remote team members via MS Teams to ensure project deliverables met quality standards and deadlines
- Provided technical support for server infrastructure and back-end network systems
- Developed and maintained procedural documentation to standardize support processes
- Delivered on-site and remote technical support, resolving issues for customers and internal stakeholders
IT Support Specialist
Amusement Connect
Kansas City, MO
11.2021 - 08.2022
- Delivered remote technical support for software applications and network infrastructure via phone, email, and ticketing system
- Configured and supported Ubiquiti Networks equipment and wireless access points for client arcade locations
- Analyzed and communicated company performance metrics to clients, developing actionable strategies for business improvement
- Maintained high customer satisfaction through efficient issue resolution and clear technical communication
Education
AI Generative Microsoft Azure Engineering
In Progress
Full Stack Application Development
02.2020
Skills
Leadership & Management: Team Leadership (35 Engineers), Strategic Planning, Cross-Functional Collaboration
AI & Automation: AI Operations, Automation Development, Platform Engineering
Data Center Operations: Multi-Site Management, Satellite Signal Systems, Network Redundancy, Critical Infrastructure Maintenance
Infrastructure: Server Administration, Network Configuration, Audio/Visual Systems
Networking: Ubiquiti Networks, Switch Configuration, Access Point Management, Network Infrastructure
Cloud Platforms: Microsoft 365, Azure, Google Workspace
Development: JavaScript, Full-Stack Web Development (Front-End & Back-End)
Hardware: IT Asset Management, Hardware Troubleshooting, Server Diagnostics, Testing & Repair
Support Tools: Ticketing Systems, Remote Support Tools, MS Teams
Specialized: Broadcast Systems, POS Systems, Physical Infrastructure Installation, Inventory Management
Timeline
Site AI ENS Manager - Meta (via HCL Technologies)
08.2025 - Current
Satellite Data Center Client Support - DIRECTV
03.2025 - 08.2025
IT Specialist - Ervin Cable Construction
03.2023 - 02.2025
IT Support Specialist - Amusement Connect
11.2021 - 08.2022
IT Specialist (Contract) - Self-Employed
10.2020 - Current
University of Kansas - , Full Stack Application Development
Greater Learning - , AI Generative Microsoft Azure Engineering
Certification
OSHA Safety Certifications: Multiple site safety and professional workplace certifications