Ricardo Quintanilla

Work History

Meta (via HCL Technologies)

08.2025 - Current

Lead and manage team of 35 engineers supporting 3 Meta KCM (Kansas City Metro) data center sites
Drive automation development initiatives on platform infrastructure to maintain system redundancy and operational efficiency
Facilitate weekly AI Ops meetings to address regional issues, coordinate changes, and evaluate new implementation strategies
Delegate tasks strategically based on individual team members’ unique skills and expertise to maximize productivity
Conduct daily team huddles to foster open communication regarding technical issues, challenges, and solutions
Direct troubleshooting efforts for AI server swaps, machine diagnostics, and performance optimization
Participate in daily cross-regional operations meetings to identify commonalities, discuss productivity challenges, and contribute to strategic planning
Collaborate with stakeholders across regions to drive future development and ensure alignment on operational goals

Self-Employed

10.2020 - Current

Provide specialized IT services as 1099 contractor through Field Nation platform
Execute physical infrastructure projects including bucket truck operations for camera installations, network bridge deployment, and network line installations
Perform server maintenance, updates, and remote troubleshooting for diverse client environments
Conduct site refresh projects, documenting detailed inventory mapping for inbound/outbound hardware tracking
Install, configure, and update point-of-sale (POS) systems for retail clients
Manage site breakdown operations and asset tracking initiatives
Earned multiple OSHA certifications for site safety and professional workplace standards
Built strong client relationships through consistent delivery of high-quality, timely technical solutions
Maintain professional communication standards and workplace appearance across all client interactions

DIRECTV

03.2025 - 08.2025

Provide client services and technical support for satellite data center operations serving TV providers
Maintain network redundancy and service reliability to ensure uninterrupted broadcast services
Perform hardware maintenance including switch replacements and network equipment troubleshooting
Execute software updates and patches for data center infrastructure
Gained comprehensive understanding of satellite signal path architecture from reception through servers to database systems
Support critical broadcast infrastructure ensuring minimal downtime for TV service providers

Ervin Cable Construction

03.2023 - 02.2025

Managed comprehensive IT operations for 3 buildings supporting 120+ employees across multiple departments as sole on-site technical resource
Implemented and maintained audio/visual and IT infrastructure at client facilities, ensuring seamless integration and optimal performance
Administered MS365 and Google Drive environments, maintaining secure and efficient collaboration platforms
Orchestrated new hire onboarding processes, including IT asset provisioning and access management
Coordinated with remote team members via MS Teams to ensure project deliverables met quality standards and deadlines
Provided technical support for server infrastructure and back-end network systems
Developed and maintained procedural documentation to standardize support processes
Delivered on-site and remote technical support, resolving issues for customers and internal stakeholders

Amusement Connect

11.2021 - 08.2022

Delivered remote technical support for software applications and network infrastructure via phone, email, and ticketing system
Configured and supported Ubiquiti Networks equipment and wireless access points for client arcade locations
Analyzed and communicated company performance metrics to clients, developing actionable strategies for business improvement
Maintained high customer satisfaction through efficient issue resolution and clear technical communication