Rico Bradman Holder
Lakeland,FL
Summary
Reliable professional with more than ten years of experience helping people make important decisions and delivering strong customer support in fast-paced environments. Most recently served full-time as an Associate Benefit Advisor at eHealth, guiding individuals and families through health insurance and Medicare options. Currently enrolled in the Associate of Science in Nursing (ASN) program at Polk State College to build direct patient-care skills. I’m a good listener who communicates clearly and builds trust easily — qualities I’m excited to bring to hands-on patient care as a Patient Care Technician at DaVita.
Overview
9
9
years of professional experience
Work History
Associate Benefit Advisor (Full-Time)
Ehealth Insurance
Lakeland, Florida
06.2023 - 02.2025
- Guided clients through Medicare Supplement and health insurance decisions, listening closely to their needs and explaining options in plain, straightforward language so they could choose what worked best for them
- Handled a high volume of inbound and outbound calls with patience and empathy, helping people feel supported during important healthcare conversations
- Built genuine trust by taking time to understand each client’s situation and offering thoughtful, personalized recommendations
- Kept accurate records of every interaction in the CRM system while meeting all compliance and performance standards
- Focused on making the insurance process less stressful and helping clients get better access to the care they needed
Expert, Small & Midsize Business Sales Development
T-Mobile for Business
08.2021 - 02.2023
- Qualified potential clients and connected them with Account Executives through clear follow-up calls, emails, and prospect management using Outreach and Salesforce platforms
- Researched businesses and reached out by phone and email to understand their needs and highlight helpful solutions
- Named 2022 Values in Action Champion for strong teamwork and consistent performance
Real Estate Agent / Realtor
Young Real Estate LLC
Sanford, Florida
07.2021 - 08.2022
- Guided buyers and sellers through every step of the home-buying and selling process with honest communication and close attention to detail
- Handled property showings, prepared offers, negotiated terms, and helped clients reach successful closings
- Built lasting relationships based on trust and responsiveness
Inside Account Manager & Inside Sales Specialist
FARO Technologies
Lake Mary, Florida
08.2016 - 12.2020
- Consistently exceeded sales targets — delivering more than $1 million in annual revenue for multiple years consecutively — while providing excellent technical support to clients in the forensic and public safety sectors
- Worked closely with field teams to prepare accurate quotes, schedule demonstrations, and deliver ongoing service using Salesforce and SAP
- Maintained detailed client records and sales pipelines to keep everything organized and running smoothly
Education
Associate of Science - Nursing
Polk State College
Winter Haven, FL05-2026
Bachelor of Arts - Economics
University of Florida
Gainesville, FL04-2015
Skills
- Medicare guidance
- Patient support
- Record keeping
- CRM systems
- Calm under pressure
- Basic medical terminology
- Clear & Compassionate Communication
- Active Listening & Needs Assessment
- Team Collaboration & Problem Solving
- Time Management & Prioritization
- Quick learner of Clinical Procedures
- Assisting with Patient Comfort & Mobility
Languages
English
Full Professional
Spanish
Limited
Timeline
Associate Benefit Advisor (Full-Time)
Ehealth Insurance
06.2023 - 02.2025
Expert, Small & Midsize Business Sales Development
T-Mobile for Business
08.2021 - 02.2023
Real Estate Agent / Realtor
Young Real Estate LLC
07.2021 - 08.2022
Inside Account Manager & Inside Sales Specialist
FARO Technologies
08.2016 - 12.2020
Associate of Science - Nursing
Polk State College
Bachelor of Arts - Economics
University of Florida