Ricqueline Winn
Montevallo
Summary
Detail-oriented professional backed by retail pharmacy, patient care, and customer service experience. Able to provide timely and accurate data to ensure reimbursement for patient services. Communicate effectively with clients, internal staff, providers, and insurance payers to support the billing process. Capable of working as a team member and independently to meet goals and objectives. Effective problem solver, able to assess situations and identify solutions. Well-organized, manage time and priorities in multi-task environments.
Registered Pharmacy Technician with experience in filling and dispensing prescription medications while ensuring compliance with safety protocols. Demonstrated ability to manage inventory levels through monitoring stock and placing timely orders, contributing to operational efficiency. Skilled in providing customer service by addressing inquiries and educating patients on medication usage, enhancing patient satisfaction. Proficient in data entry for patient profiles and billing information, supporting accurate record-keeping and streamlined pharmacy operations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Registered Pharmacy Technician (Retail)
Walgreens Pharmacy
Tuscaloosa
09.2021 - Current
- Train new hires, answer incoming phone calls, and communicate clearly and effectively.
- Fill and dispense prescription medications, verify for accuracy, ensure patient information is correct and current, and update when necessary.
- Pull and un-fill return-to-stock prescriptions, check in orders, and stock shelves.
- Manage assigned workstation and tasks to support team in providing prompt and timely customer service.
- Abide by HIPAA guidelines to protect private and confidential information.
Pharmacy Technician
CVS Pharmacy
Pelham
09.2024 - 12.2025
- Processed and dispensed prescription medications accurately, ensuring compliance with safety protocols and guidelines.
- Maintained inventory levels by monitoring stock and placing timely orders to prevent shortages and ensure availability.
- Assisted pharmacists in compounding medications, enhancing efficiency and supporting precise dosage preparation for patients.
- Provided exceptional customer service by answering inquiries and educating patients on medication usage and safety.
- Implemented streamlined workflow processes that enhanced efficiency in medication dispensing and reduced wait times for patients.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
Pharmacy Technician
15th Street Pharmacy
Tuscaloosa
04.2025 - 06.2025
- Processed and dispensed prescription medications accurately, ensuring compliance with safety protocols and guidelines.
- Maintained inventory levels by monitoring stock and placing timely orders to prevent shortages and ensure availability.
- Assisted pharmacists in compounding medications, enhancing efficiency and supporting precise dosage preparation for patients.
- Collaborated with healthcare professionals to verify prescriptions, improving patient outcomes through effective communication and teamwork.
- Provided exceptional customer service by answering inquiries and educating patients on medication usage and safety.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Certified Nursing Assistant
Regency Retirement
Tuscaloosa
04.2021 - 09.2021
- Trained new hires, communicated effectively, and worked with clients with dementia.
- Performed duties in accordance with safety and infection control procedures.
- Took vital signs and assisted with activities of daily living and range of motion exercises.
- Documented activities and conditions and adhered to HIPAA guidelines.
Assembly Associate/Machine Operator
North America OneSite
Vance
09.2018 - 04.2020
- Operated machinery in a safe and efficient manner and in accordance with company procedures.
- Inspected finished products for quality and adherence to specifications.
- Met production goals and deadlines to maintain schedule and communicated effectively with team members.
- Wore personal protective equipment (PPE) and adhered to OSHA guidelines.
Assembly Associate/Machine Operator
ARD Logistics
Vance
01.2015 - 10.2018
- Operated machinery in the production of seats for Mercedes automobiles.
- Helped team achieve goals and objectives, followed safety and quality control standards, and managed time to meet deadlines.
- Accurately documented information regarding production.
Patient Care Technician
DCH Regional Hospital
Tuscaloosa
10.2016 - 04.2017
- Trained new employees and promoted an environment of care and comfort.
- Checked vital signs and assisted with activities of daily living-personal hygiene, mobility, and feeding.
- Lifted, moved, and transported patients using proper body mechanics and lifting devices.
- Documented and reported patient activities and changes in behavior and followed HIPAA guidelines.
Crew Member / Cashier/Customer Service
Arby's
Tuscaloosa
08.2012 - 12.2014
- Trained new hires and performed various tasks including food production and serving customers.
- Took orders, operated cash register, accepted payments, and made accurate change.
- Ensured accuracy of cash drawer and maintained a clean and organized workstation and guest area.
- Worked in a fast paced, team environment and communicated effectively with managers and co-workers.
Education
Associate of Science Degree - Health Sciences - Medical Office and Billing Specialist
Ultimate Medical Academy
Certificate - HIPAA Essentials for Healthcare Professionals
Ultimate Medical Academy
Certificate of Completion - Immunizer
Walgreens Pharmacy
Skills
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare/Medicaid
- Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
- Prescription dispensing
- Medication compounding
- Inventory management
Certification
- CPR Certification
- State of Alabama Registered Pharmacy Technician (RPHT), T64623
- Certified Pharmacy Technician (CPhT)
- Certified Nursing Assistant (CNA)
Key Qualifications
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare/Medicaid
- Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
Timeline
Pharmacy Technician
15th Street Pharmacy
04.2025 - 06.2025
Pharmacy Technician
CVS Pharmacy
09.2024 - 12.2025
Registered Pharmacy Technician (Retail)
Walgreens Pharmacy
09.2021 - Current
Certified Nursing Assistant
Regency Retirement
04.2021 - 09.2021
Assembly Associate/Machine Operator
North America OneSite
09.2018 - 04.2020
Patient Care Technician
DCH Regional Hospital
10.2016 - 04.2017
Assembly Associate/Machine Operator
ARD Logistics
01.2015 - 10.2018
Crew Member / Cashier/Customer Service
Arby's
08.2012 - 12.2014
Associate of Science Degree - Health Sciences - Medical Office and Billing Specialist
Ultimate Medical Academy
Certificate - HIPAA Essentials for Healthcare Professionals
Ultimate Medical Academy
Certificate of Completion - Immunizer
Walgreens Pharmacy