Ricquelle Phillips
Mableton,GA
Summary
Customer-focused professional with over 8 years of experience in customer care and over 10 years in photography. Skilled in office administration, business communications, and team collaboration. Streamlines operations in fast-paced environments and manages diverse administrative functions, events, and team support.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Billing Specialist
Medserv
Remote
08.2025 - Current
- Processed medical claims using advanced billing software.
- Reviewed patient accounts for accuracy and completeness.
- Communicated with insurance companies to resolve claim disputes.
- Maintained detailed records of billing activities and payments.
- Assisted patients with understanding their bills and payment options.
- Sent tasks to work queues, re-billing, and reviews for discrepancies in billing
- Processed payments for current and bad debt.
- Bad debt collection/Settlement incentives
- Interpreted Explanation of Benefits documents from various insurers to patients
- Managed day-to-day operations of the medical billing team including setting goals, assigning tasks.
- Ensured compliance with federal and state regulations relating to medical billing procedures.
- Maintained up-to-date knowledge of health care industry trends and changes in regulations affecting medical billing processes.
- Identified potential issues with medical billing processes prior to submission of claims.
Office Administrator
Yates Cylinders
Mableton, GA
06.2023 - 08.2025
- Handled government paperwork and documentation with attention to detail and compliance.
- Managed office supplies and inventory for efficient daily operations.
- Performed accurate data entry and maintained organized paper filing systems to ensure efficient recordkeeping.
- Coordinated schedules and meetings for management and staff.
- Created and maintained spreadsheets for tracking data and improving company processes.
- Monitored and ordered company supplies, maintaining cost efficiency and organization
- Managed inventory and tracked supplies to maintain smooth office operations and ensure availability of necessary materials.
- Implemented office procedures to enhance workflow efficiency and improve overall operational effectiveness.
- Prepared reports and presentations for internal meetings.
- Coordinated company events from planning to execution to foster team engagement and collaboration.
- Supported onboarding of new employees through orientation sessions.
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Processed invoices on a timely basis according to established procedures.
- Processed financial documents, contracts, expense reports and invoices.
Care Management Assistant II
Humana
Remote
08.2020 - 10.2023
- Conducted outbound and inbound calls to engage clients effectively.
- Provided chat support and handled cold calls to efficiently assist clients.
- Facilitated cross-departmental communication to improve information flow and collaboration.
- Monitored project progress, identifying and addressing potential issues proactively.
- Maintained organized filing systems while handling confidential information.
- Performed data entry into various management databases, ensuring accuracy.
- Utilized Microsoft Excel, Outlook, and Teams for effective collaboration and record-keeping.
- Exercised mature judgment to make independent decisions per established policies.
Education
High school diploma -
West Brooklyn Community High School
Brooklyn, NYSkills
- Medical billing
- Claims processing
- Data entry
- Compliance management
- Customer service
- Project coordination
- Team collaboration
- Medicare and medicaid process
- Claim submission
- Bill payment
- Payment posting
- Billing and collection procedures
- Knowledgeable in [CRM, Five9, Avaya, Slack, Zendesk, Teams]
- Insurance billing
- Care management
- HIPAA compliance
- Business correspondence
- Office administration
- Travel arrangements
- Attention to detail
- Meeting coordination
- Customer engagement
- Mail handling
- Scheduling appointments
- Planning events
- Effective communication
- Email & Chat Correspondence
- Multi-screens
- VPN/Citrix/Remote software
Certification
- Driver's License
- Forklift Certification
- Food Handler Certification
- Pharmacy Intern License
- Pharmacy Technician License
- Pallet Jack Certification
Languages
English
Timeline
Medical Billing Specialist
Medserv
08.2025 - Current
Office Administrator
Yates Cylinders
06.2023 - 08.2025
Care Management Assistant II
Humana
08.2020 - 10.2023
High school diploma -
West Brooklyn Community High School